18How to get help
This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site you can:
•download software, documentation, and product bulletins
•search the Technical Support site and the Nortel Knowledge Base for answers to technical issues
•sign up for automatic notification of new software and documentation for Nortel equipment
•open and manage technical support cases
Getting help over the phone from a Nortel Solutions Center
If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the phone from a Nortel Solutions Center.
In North America, call
Outside North America, go to the following Web site to obtain the phone number for your region:
www.nortel.com/callus
Getting help from a specialist by using an Express Routing Code
To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:
www.nortel.com/erc
