Nortel Networks 3100 manual Call-me-First mode

Models: 3100

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Advanced functions

Figure 12: Direct outbound mode

Direct Outbound mode requires an Outgoing Call Service DN configured in your MCC 3100 settings. For more information, see “System settings” on page 26.

When the MCC 3100 is configured for Direct Outbound mode, you can switch from Direct Outbound mode to Call-me-First mode for advanced calls. See “Advanced call” on page 52.

Call-me-First mode

In Call-me-First mode, your calls are completed in two steps. First the enterprise telephony system calls you. After you answer, the enterprise telephony system calls the other party. See “Call-me-First mode” on page 50.

Figure 13: Call-me-First mode

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Nortel Networks 3100 manual Call-me-First mode