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Nortel Networks IP Phone 1220 manual Using Centrex Services, Using AutoDial Transfer

Models: IP Phone 1220

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Operating your IP Phone 1220

Using Centrex Services

You can use a few Centrex services from your IP phone. Contact your system administrator to determine if the following features are available:

•“Using Centrex or Exchange Line Switchhook Flash” on page 138

•“Using AutoDial Transfer” on page 138

Using Centrex or Exchange Line Switchhook Flash

Use the Centrex or Exchange Line Switchhook Flash feature during an active call to use Call Transfer or Three-Way Calling.

CentrexSHF

(Goodbye)

1.During a call, press the CentrexSHF key.

You hear a special dial tone.

2.Dial the codes for your custom Centrex feature.

3.Press the Goodbye key to end the call.

Using AutoDial Transfer

Use the AutoDial Transfer feature to transmit digits to the Central Office after a Trunk Switchhook Flash. You must be on a Central Office/ Exchange (CO) trunk call from, or connected to, a CO that offers Centrex or exchange line-type features.

CentrexSHF		1. Press the CentrexSHF key, and wait for

		an interrupted dial tone.

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Nortel Networks IP Phone 1220 manual Using Centrex Services, Using Centrex or Exchange Line Switchhook Flash

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1220-advanced features Troubleshooting Your IP Phone 1220 Contents Welcome On page 9 shows the IP Phone 1220 key labelsFeature overview IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other DenAn regulatory notice for Japan Connecting PowerConnecting to the Local Area Network OperationLocation How to get help Getting Help over the phone from a Nortel Solutions CenterGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Using your IP Phone Getting startedBefore you begin IP Phone 1220 controls Using your IP Phone Using your IP Phone Using your IP Phone Using your IP Phone IP Phone 1220 display Call features and Flexible Feature Codes On page 30 shows the IP Phone 1220 LCD screenInstalling your IP Phone On page 32 displays the connections on an IP PhoneConnections on the IP Phone Connecting the handset Connecting the headset optionalAttaching the foot stand optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cableWall-mounting the IP Phone optional Virtual Office Login Customizing your IP Phone 1220-basic featuresPassword Admin Telephone OptionsTelephone Options Telephone Options menuSelect Telephone Options LanguageOptions menu Adjusting volume Ringer Handset listen Handsfree listen Headset listen BuzzerAdjusting the display screen contrast Contrast adjustmentSelecting a language LanguageSelecting date and time format Accessing display diagnosticsServicesDiagnostics Telephone Options menuSelecting a local dialpad tone Telephone Options , and select LocalDialPad Tone Viewing IP Phone information Set InfoPerforming diagnostics ServicesDiagnosticsTelephone Options , and select Call Configuring Call Log OptionsConfiguring the Callers List log Log OptionsConfiguring New Call Indication New call indication Off New call indication OnConfiguring Preferred Name Match Preferred name match On Preferred name match OffConfiguring the Area Codes Telephone Options , and select Call Customizing your IP Phone 1220-basic features Selecting a ring type Enabling or disabling Call Timer Telephone Options menuHook default path Enabling OnHook Default PathChanging feature key labels Handsfree Enabled Headset EnabledFeature Key label Feature Key labelConfiguring the name display format Telephone Options , and select NameDisplay Format Telephone Options , and select Live Configuring Live DialpadFirst name, last name Last name, first name Dial PadPress the Select soft key to save Personal Directory Customizing your IP Phone 1220-advanced featuresElectronic Lock Local ToolsManaging your Station Control Password Assigning an ScpwTurning Password Protection on or off Configuring an Electronic Lock on your IP Phone Enable Password Protection Disable Password ProtectionLocking your IP Phone Unlocking your IP Phone Dial the Electronic Lock Deactivate FFCCustomizing the Personal Directory Adding an entryEditing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter keyPreferences ContrastLanguage LanguageLocal Diagnostics Using Virtual Office Network ConfigurationLock Menu Logging on to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP Phone Disconnecting your office IP Phone from a remote IP PhoneLogging off Virtual Office Operating your IP Phone Using the telephone dialpadUsing the soft keys Entering and editing textMaking a call Soft key DescriptionUsing the Callers List Dialing an entry Deleting an entryUsing the Redial List Deleting the entire Callers ListDialing an entry Using Off-hook dialing Deleting the entire Redial ListUsing On-hook dialing Using Handsfree dialing Terminating a handsfree callHeadset key Using a headset Switching from handsfree to handset modeSwitching from handset mode to handsfree Muting a handsfree callUsing the Corporate Directory Switching from handsfree to headsetSearching for a specific number Making a call using the Corporate Directory Making a call Using the Personal DirectoryUsing Predial DirectoryUsing AutoDial Using AutoDial to make a callEditing a Predial number Storing an AutoDial number Displaying an AutoDial numberActivating Ring Again Using Ring AgainEnter the Ring Again Activate Flexible Feature Code Calling a Ring Again party after notificationUsing Last Number Redial Deactivating Ring Again before notificationPress the Ring Again Deactivate FFC Using Speed Call Making a call using Speed CallStoring a Speed Call number Press the System Speed Call Using System Speed CallUsing HotLine Controller SScCtl soft keyUsing Intercom Calling Making an intercom callUsing Automatic Answerback Answering a callManaging calls while not on a call Deactivating Automatic Answerback Using Call PickupActivating Automatic Answerback Answering a call in your own call pickup groupAnswering a call in another call pickup group Enter the Pickup Directory NumberUsing Call Hold Managing calls during a callRetrieving a call on hold Using Call WaitingPlacing a call on hold Answering an call during another callTransferring a call Returning to the original callTransferring a call to a third party Using Timed Reminder Recall Transferring a call using Timed Reminder RecallUsing Attendant Recall Using Call Park Parking a call on the System Park DNParking a call on a DN Not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked callRecording a Calling Party Caller Number Using Call Forward Managing calls while away from your deskDisplaying call details Activating Call Forward Deactivating Call ForwardForwarding internal calls only Using Internal Call ForwardReinstating a Call Forward number Call Forward Activate FFCReinstating Internal Call Forward number Using Remote Call ForwardDeactivating Internal Call Forward Activating Remote Call ForwardDeactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Using Call Join Setting up a Conference CallManaging multiparty calls Using Conferee Selectable Display Disconnecting a conferee Viewing active confereesConference Count Display returns an Using Group CallCalling group members Call FFCAnswering a group call Ending a group callActivating Make Set Busy Using Make Set BusyManaging calls while busy at work Deactivating Make Set BusyEntering Automatic Wake-Up call Configuring Automatic Wake-UpHotel applications Dial the Automatic Wake-Up Request FFCCancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCReading meters Activating Message RegistrationVerifying Automatic Wake-Up call Dial the Automatic Wake-Up Verify FFCChanging meter Using Maid Identification Resetting a meter to zeroEntering cleaning status 128 Using Room Status Displaying room statusChanging the status of a room Paging Features Using Call Page Connect to make an announcementUsing Radio Using Automatic Preselection Meet-Me Using Automatic Post-selectionDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging toneMaking a voice call Call Override FeaturesUsing Voice Call Responding to a voice callOverriding a busy signal Using Forced Camp-on featureUsing Forced Camp-on Answering a call camped-on to your extensionUsing Enhanced Override Using Centrex Services Using Centrex or Exchange Line Switchhook FlashUsing AutoDial Transfer Miscellaneous call features Tracing callsTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced callCharging a call in progress Dial the Call Detail Recording FFCCharging a transferred call to an account Charging a conference call to an account Transfer soft keyCharge Press the Charge soft key Using the Buzz signal Using Privacy ReleaseUsing External Server Applications Troubleshooting Your IP Phone Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 Basic features IP Phone 1200 Expansion ModuleKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description IP Phone 1200 Expansion Module 154 Terms you should know Information display 157 158 Index 160 161 162 Page Legal Notice