How to get help

How to get help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. More specifically, you can:

download software, documentation, and product bulletins

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

sign up for automatic notification of new software and documentation for Nortel equipment

open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you do not find the required information on the Nortel Technical Support Web site, and you have a Nortel support contract, you can obtain help over the phone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, to obtain the phone number for your region go to

www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

Use the following procedure to access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC).Your call is routed to a specialist in your Nortel product or service. Use the following procedure to locate the ERC for your product or service, go to

www.nortel.com/erc

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Nortel Networks IP Phone 1220 manual How to get help, Getting Help from the Nortel Web site

IP Phone 1220 specifications

Nortel Networks IP Phone 1220 is a robust communication device designed to enhance productivity in diverse business environments. This phone is a key component of the Nortel Communication Server 1000 and is widely recognized for its advanced features and reliable performance. The IP Phone 1220 offers a blend of traditional telephony characteristics with the advantages of Voice over IP technology, making it an ideal choice for organizations looking to improve their communication systems.

One of the main features of the Nortel IP Phone 1220 is its user-friendly interface. The device is equipped with a large, high-resolution LCD display that enhances visibility and allows users to navigate menus and options easily. This phone boasts a programmable interface, giving users the flexibility to customize their experience according to their needs. The 1220 model includes eight programmable keys that can be configured for quick access to frequently used functions, making it efficient for busy employees.

The technology used in the Nortel IP Phone 1220 incorporates Power over Ethernet (PoE), which enables the phone to receive power and data through a single Ethernet cable. This simplifies installation, eliminates the need for separate power adapters, and minimizes cable clutter, making it a practical choice for offices with strict space constraints.

Another feature of the IP Phone 1220 is its high-definition audio capabilities. The device supports wideband audio, which significantly improves call clarity and reduces background noise, providing a superior communication experience. This feature is particularly valuable in environments where clear communication is essential.

The Nortel IP Phone 1220 also supports a variety of standard protocols, such as SIP and H.323, ensuring compatibility with a wide range of VoIP systems. This interoperability means organizations can easily integrate the phone into their existing infrastructure without extensive modifications.

Additionally, the phone includes a built-in speakerphone, allowing for hands-free communication, and programmable self-labeling keys that streamline the user experience. The IP Phone 1220 is designed with durability in mind, featuring a sturdy construction that can withstand everyday use in busy workplaces.

In conclusion, the Nortel Networks IP Phone 1220 stands out with its combination of user-friendly design, advanced technology, superior audio quality, and flexibility in integration. These features make it an excellent solution for enhancing business communication, making it a valuable addition to any organization's telecommunications strategy.