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Nortel Networks IP Phone 1220 manual Troubleshooting Virtual Office Part 3

Models: IP Phone 1220

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Troubleshooting Your IP Phone 1220

Table 10: Troubleshooting Virtual Office (Part 3 of 4)

	Displayed	Probable cause	Action
	message	Probable cause	Action
	message

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (4)	entered.

		Attempt to log on to a	Go to an IP Phone
		remote IP Phone	1120E or a IP
		1120E or a IP	Softphone 2050 and try
		Softphone 2050 from	again, or consult your
		an IP Phone	local system
		1140E(some	administrator.
		restrictions apply).

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (5)	entered.

		Remote IP Phone does	Notify system
		not have VOUA Class	administrator.
		of Service.

	Permission	Incorrect User ID	Enter correct User ID.
	Denied (6)	entered.

		Incorrect Station	Select Retry, and try
		Control Password	again with the correct
		entered.	Station Control
			Password.

	Server	Network problem.	Notify system
	Unreachable (1)		administrator if the
			problem persists.

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Nortel Networks IP Phone 1220 manual Troubleshooting Virtual Office Part 3

Contents

Nortel IP Phone Page Revision history December Contents Customizing your IP Phone 1220-advanced features Troubleshooting Your IP Phone 1220 Contents Welcome On page 9 shows the IP Phone 1220 key labelsFeature overview IP Phone Regulatory and safety information Jurisdiction Standard Description EMC compliance for various jurisdictions Part 2 Other EMC compliance Safety standards Other Connecting Power Connecting to the Local Area NetworkDenAn regulatory notice for Japan OperationLocation Getting Help over the phone from a Nortel Solutions Center How to get helpGetting Help from the Nortel Web site Getting Help through a Nortel distributor or reseller Getting started Using your IP PhoneBefore you begin IP Phone 1220 controls Using your IP Phone Using your IP Phone Using your IP Phone Using your IP Phone IP Phone 1220 display Call features and Flexible Feature Codes On page 30 shows the IP Phone 1220 LCD screenInstalling your IP Phone On page 32 displays the connections on an IP PhoneConnections on the IP Phone Connecting the headset optional Connecting the handsetAttaching the foot stand optional Connecting the power optional Connecting the LAN Ethernet cable Connecting the PC Ethernet cableWall-mounting the IP Phone optional Customizing your IP Phone 1220-basic features Password AdminVirtual Office Login Telephone OptionsTelephone Options Telephone Options menuLanguage Select Telephone OptionsOptions menu Adjusting volume Ringer Handset listen Handsfree listen Headset listen BuzzerAdjusting the display screen contrast Contrast adjustmentSelecting a language LanguageAccessing display diagnostics ServicesDiagnosticsSelecting date and time format Telephone Options menuTelephone Options , and select Local Selecting a local dialpad toneDialPad Tone Viewing IP Phone information Set InfoPerforming diagnostics ServicesDiagnosticsConfiguring Call Log Options Configuring the Callers List logTelephone Options , and select Call Log OptionsConfiguring New Call Indication New call indication Off New call indication OnConfiguring Preferred Name Match Preferred name match On Preferred name match OffConfiguring the Area Codes Telephone Options , and select Call Customizing your IP Phone 1220-basic features Selecting a ring type Enabling or disabling Call Timer Telephone Options menuEnabling OnHook Default Path Changing feature key labelsHook default path Handsfree Enabled Headset EnabledFeature Key label Feature Key labelTelephone Options , and select Name Configuring the name display formatDisplay Format Configuring Live Dialpad First name, last name Last name, first nameTelephone Options , and select Live Dial PadPress the Select soft key to save Customizing your IP Phone 1220-advanced features Electronic LockPersonal Directory Local ToolsManaging your Station Control Password Assigning an ScpwTurning Password Protection on or off Enable Password Protection Disable Password Protection Configuring an Electronic Lock on your IP PhoneLocking your IP Phone Unlocking your IP Phone Dial the Electronic Lock Deactivate FFCCustomizing the Personal Directory Adding an entryEditing an entry Deleting an entry Copying an entry Searching for an entry Configuring the Local Tools menu Key Function Enter keyPreferences ContrastLanguage LanguageLocal Diagnostics Network Configuration Using Virtual OfficeLock Menu Logging on to Virtual Office Using Virtual Office on your remote IP Phone Using Virtual Office on your office IP Phone Disconnecting your office IP Phone from a remote IP PhoneLogging off Virtual Office Using the telephone dialpad Using the soft keysOperating your IP Phone Entering and editing textMaking a call Soft key DescriptionUsing the Callers List Dialing an entry Deleting an entryUsing the Redial List Deleting the entire Callers ListDialing an entry Using Off-hook dialing Deleting the entire Redial ListUsing On-hook dialing Terminating a handsfree call Using Handsfree dialingHeadset key Switching from handsfree to handset mode Switching from handset mode to handsfreeUsing a headset Muting a handsfree callSwitching from handsfree to headset Using the Corporate DirectorySearching for a specific number Making a call using the Corporate Directory Using the Personal Directory Using PredialMaking a call DirectoryUsing AutoDial to make a call Using AutoDialEditing a Predial number Storing an AutoDial number Displaying an AutoDial numberUsing Ring Again Enter the Ring Again Activate Flexible Feature CodeActivating Ring Again Calling a Ring Again party after notificationDeactivating Ring Again before notification Using Last Number RedialPress the Ring Again Deactivate FFC Making a call using Speed Call Using Speed CallStoring a Speed Call number Using System Speed Call Using HotLinePress the System Speed Call Controller SScCtl soft keyUsing Intercom Calling Making an intercom callAnswering a call Using Automatic AnswerbackManaging calls while not on a call Using Call Pickup Activating Automatic AnswerbackDeactivating Automatic Answerback Answering a call in your own call pickup groupAnswering a call in another call pickup group Enter the Pickup Directory NumberUsing Call Hold Managing calls during a callUsing Call Waiting Placing a call on holdRetrieving a call on hold Answering an call during another callReturning to the original call Transferring a callTransferring a call to a third party Using Timed Reminder Recall Transferring a call using Timed Reminder RecallUsing Attendant Recall Parking a call on the System Park DN Using Call ParkParking a call on a DN Not System Park DN or own DN Parking a call using the Spre code or FFC Retrieving a parked callRecording a Calling Party Caller Number Managing calls while away from your desk Using Call ForwardDisplaying call details Activating Call Forward Deactivating Call ForwardUsing Internal Call Forward Reinstating a Call Forward numberForwarding internal calls only Call Forward Activate FFCUsing Remote Call Forward Deactivating Internal Call ForwardReinstating Internal Call Forward number Activating Remote Call ForwardDeactivating Remote Call Forward After you hear the dial tone, dial your DN Press the # key Setting up a Conference Call Using Call JoinManaging multiparty calls Using Conferee Selectable Display Disconnecting a conferee Viewing active confereesUsing Group Call Calling group membersConference Count Display returns an Call FFCAnswering a group call Ending a group callUsing Make Set Busy Managing calls while busy at workActivating Make Set Busy Deactivating Make Set BusyConfiguring Automatic Wake-Up Hotel applicationsEntering Automatic Wake-Up call Dial the Automatic Wake-Up Request FFCCancelling Automatic Wake-Up call Dial the Automatic Wake-Up Quit FFCActivating Message Registration Verifying Automatic Wake-Up callReading meters Dial the Automatic Wake-Up Verify FFCChanging meter Resetting a meter to zero Using Maid IdentificationEntering cleaning status 128 Using Room Status Displaying room statusChanging the status of a room Using Call Page Connect to make an announcement Paging FeaturesUsing Radio Using Automatic Post-selection Using Automatic Preselection Meet-MeDial the Radio Paging Access FFC Answering a Radio Dial the Radio Page Answer FFC. You hear the paging toneCall Override Features Using Voice CallMaking a voice call Responding to a voice callOverriding a busy signal Using Forced Camp-on featureUsing Forced Camp-on Answering a call camped-on to your extensionUsing Enhanced Override Using Centrex or Exchange Line Switchhook Flash Using Centrex ServicesUsing AutoDial Transfer Tracing calls Miscellaneous call featuresTracing with the Call Trace key Using Call Trace without a Call Trace key Charging a call or charging a forced callCharging a call in progress Dial the Call Detail Recording FFCCharging a transferred call to an account Charging a conference call to an account Transfer soft keyCharge Press the Charge soft key Using Privacy Release Using the Buzz signalUsing External Server Applications Troubleshooting Your IP Phone Virtual OfficeTroubleshooting Virtual Office Part 2 Troubleshooting Virtual Office Part 3 Flexible Feature Codes Flexible Feature Codes Part 2 IP Phone 1200 Expansion Module Basic featuresKeys and descriptions LCD Expansion Module 12-key self-labeling Key or components Description IP Phone 1200 Expansion Module 154 Terms you should know Information display 157 158 Index 160 161 162 Page Legal Notice