Nortel Networks M7410 Hospitality Services

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

Hospitality Services

Hospitality Services (HS) is a group of features that increases the value of the

Enterprise Edge system in small to medium sized facilities such as hotels, motels or

hospitals.

In a hotel setting, guests gain improved services through immediate access to basic

functions like:

• wake-up service or reminders

• accurate tracking of the room’s service requirements.

Enterprise Edge telephones are classified as one of three types of sets: a common

set, a room set or a Hospitality Services (HS) admin set.

Common set

Acommon set can be a telephone found in a lobby, office, or common area, it is not

associated with a room. A common set does not have access to all of the HS

features.

Common sets are Enterprise Edge telephones or analog telephones connected to an

analog terminal adapter (ATA), or an analog station module (ASM).

Room set

A Room set is a set assigned to a room. You need to start a Unified Manager session

to assign a Room set to a room. For more information about programming using the

Unified Manager, see the Enterprise Edge Programming Operations Guide. Up to

five sets can be assigned to the same room (they all share same room number).

Room sets can be any Enterprise Edge telephone or an analog telephone connected

to an ATA or an ASM.

Hospitality Services (HS) admin set

A Hospitality Services (HS) admin set is any two-line display Enterprise Edge

telephone. A HS admin set can be programmed (see the Enterpri se Ed g e

Programming Operations Guide) to require a user to enter the Desk admin

password before access to HS admin features is granted.

Alarm time (AL) feature

The Alarm time feature provides an alarm clock capability on Enterprise Edge and

analog telephones connected to an ATA or an ASM. Both room sets and common

sets can be programmed to sound an audible alert at a requested time.

One Alarm time within a 24 hour period is programmable on a room or common set

and must be reset daily. When the alarm sounds, all sets in a given room alert.

Canceling the alarm on any set cancels the alarm on all the sets in the room. A new

Alarm time entered on a room or common set overwrites any alarm set previously.

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Contents

Main Page Page Contents Page Page Page Page Page Page Page Getting Started Using this guide Before you start What youll need to do programming Understanding the telephone buttons M7310 Page Answering calls Answering incoming calls with Hunt Groups Answering an incoming call What line indicators mean Rings you may hear Answering calls at a prime telephone Using a central answering position (CAP) module Release button Hearing aid compatibility Viewing information about a call on the display Page Picking up a call ringing at another telephone Page Page Creating a Conference Call Page Page Listening to a call as a group Using Handsfree/Mute Page Page Turning Privacy on or off for a call Checking call length using Call Duration Timer Page Making calls Choosing a line using a line button Line pools Page Changing how you dial your calls When the internal number you have called is busy Page Time savers for making calls Storing a number on a memory button for Autodial Page Using Last Number Redial Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial call Using Saved Number Redial Preventing a telephone from using Saved Number Redial Handling many calls at once Using Hold Using Call Queuing Transferring calls Using the transfer feature Page Using Camp-on Parking a call Call Park can be disabled by your installer. Displays Using Callback Forwarding your calls Forwarding your calls to another telephone Page Page Line Redirection Page Displays while redirecting lines Displays while canceling redirection Page Page Communicating in the office Paging Page Sending messages Viewing your messages Page Page Using Voice Call Page Tracking your incoming calls Using Call Log Page Page Page Page Using voice mail Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display Programming a feature code onto a memory button Page Applying button cap labels Identifying the telephones Enterprise Edge default button assignments Rules of default button assignment Page Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Page Hunt Groups Members of the group Distribution mode Telephone features Installing Enterprise Edge telephones Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Using Background Music ISDN PRI Benefits ISDN PRI features Page Page Service provider features ISDN applications for PRI Page Using System features Using alternate or scheduled services Turning Services on and off Turning Services on and off using feature codes Page User passwords Using special telephones Page Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Using Host System dialing signals Page Using your Enterprise Edge system from an external location Direct inward system access (DISA) Ton es Using Class of Service (COS) passwords General System features Pulse or tone dialing Disconnect supervision Hunt Groups Internal numbers Tar g et l in e Line pools Overflow call routing M7100 telephone Page Hospitality Services Page Page Page Page Page Companion Features Using your portable telephone Page Page Page Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Page Page Page Common feature displays You may see the following displays when you use a feature. Page Page Page Appendix A: Feature Codes Page Page Features sorted by activation code Page Page Index