Nortel Networks M7410 Making calls

P0908510 Issue 02 Enterprise Edge Feature Programming Telephone Guide

Making calls

There are many ways to make a call, depending on the programming and the type

of call, as follows:

• Pick up the receiver and dial. The Enterprise Edge system supports three

methods of dialing. See Changing how you dial your calls on page 34.

• Pick up the receiver, press a line button, and dial (if the call is not on your prime

line).

•Press © and dial (to talk without using the receiver). See Using

Handsfree/Mute on page 26.

•Press ©, press a line button, and dial (to talk without the receiver and if

the call is not on your prime line).

• Press a line button and dial (to talk without the receiver and if Automatic

Handsfree is assigned to your telephone).

• Use one of the features that make dialing easier. See Time savers for making

calls on page 37.

Displays

The telephone you have called has no internal lines

available. Pres s LATER to use the Ring Again or

Message features or press PRIORITY to make a

priority call.

You are dialing using Pre-dial. To erase an incorrect

digit, press the left end of √ or BKSP. When

the number is complete, select a line or lift the r eceiver.

This prompt remains on your display as long as you

are on a call you have dialed. To transfer the call, press

TRANSFER.

Your telephone is already connected to the telephone

you are trying to call. Check your active line buttons,

and return to that call.

Wait for the telephone to be answered. If no one

answers, press LATER to use the Ring Again (page36)

or Message (page61) feature, or press PRIORITY to

make a priority call.

You cannot use Ring Again on your current call. You

can only use Ring Again while you have a busy signal

on an internal call or line pool request or while an

internal call is ringing.

The telephone you are calling has Do Not Disturb

turned on. Press LATER to use the Ring Again or

Messages features, or press PRIORITY to make a

priority call.

You have dialed a number, but the least expensive

route that the system is programmed to use is busy.

Unless you release the call, it goes through on a more

expensive route.

3

221 busy

PRIORITY LATER

9__

QUIT BKSP

95551234

TRANSFER

Already joined

Calling 221

PRIORITY LATER

Can't ring again

Do not disturb

PRIORITY LATER

Expensive route

Contents

Main Page Page Contents Page Page Page Page Page Page Page Getting Started Using this guide Before you start What youll need to do programming Understanding the telephone buttons M7310 Page Answering calls Answering incoming calls with Hunt Groups Answering an incoming call What line indicators mean Rings you may hear Answering calls at a prime telephone Using a central answering position (CAP) module Release button Hearing aid compatibility Viewing information about a call on the display Page Picking up a call ringing at another telephone Page Page Creating a Conference Call Page Page Listening to a call as a group Using Handsfree/Mute Page Page Turning Privacy on or off for a call Checking call length using Call Duration Timer Page Making calls Choosing a line using a line button Line pools Page Changing how you dial your calls When the internal number you have called is busy Page Time savers for making calls Storing a number on a memory button for Autodial Page Using Last Number Redial Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial call Using Saved Number Redial Preventing a telephone from using Saved Number Redial Handling many calls at once Using Hold Using Call Queuing Transferring calls Using the transfer feature Page Using Camp-on Parking a call Call Park can be disabled by your installer. Displays Using Callback Forwarding your calls Forwarding your calls to another telephone Page Page Line Redirection Page Displays while redirecting lines Displays while canceling redirection Page Page Communicating in the office Paging Page Sending messages Viewing your messages Page Page Using Voice Call Page Tracking your incoming calls Using Call Log Page Page Page Page Using voice mail Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display Programming a feature code onto a memory button Page Applying button cap labels Identifying the telephones Enterprise Edge default button assignments Rules of default button assignment Page Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Page Hunt Groups Members of the group Distribution mode Telephone features Installing Enterprise Edge telephones Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Using Background Music ISDN PRI Benefits ISDN PRI features Page Page Service provider features ISDN applications for PRI Page Using System features Using alternate or scheduled services Turning Services on and off Turning Services on and off using feature codes Page User passwords Using special telephones Page Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Using Host System dialing signals Page Using your Enterprise Edge system from an external location Direct inward system access (DISA) Ton es Using Class of Service (COS) passwords General System features Pulse or tone dialing Disconnect supervision Hunt Groups Internal numbers Tar g et l in e Line pools Overflow call routing M7100 telephone Page Hospitality Services Page Page Page Page Page Companion Features Using your portable telephone Page Page Page Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Page Page Page Common feature displays You may see the following displays when you use a feature. Page Page Page Appendix A: Feature Codes Page Page Features sorted by activation code Page Page Index