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Nortel Networks M7410 Picking up a call ringing at another telephone

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20 Answering calls

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Changing which information is show n first about a call

Depending on the services you subscribe to, Call Display information may contain

up to three parts: the name of the caller, the number of the caller, and the name of

the line in your Enterprise Edge system that the call is on. For each telephone, you

can determine which information is displayed first.

You may see Unknown name or Unknown number on the display if the information is not

available from your telephone company. You may see Private name or

Private number on the display if the caller blocks that information.

You need to start a Unified Manager session to program this feature. For more

information about programming using the Unified Manager, see the Enterprise

Edge Programming Operations Guide.

Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone by using Directed Pickup or

Group Pickup.

Answering any ringing telephone using Directed Pickup

ƒ‡ﬂ

You can answer any telephone that is ringing in your Enterprise Edge system.

1. Press ƒ‡ﬂ.

2. Enter the internal number of the ringing telephone.

Call Pickup cannot be used to answer private lines.

To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for

example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the

call cannot be answered using Directed Pickup. It must be answered normally at a

telephone that has a flashing indicator for the call, or by using Trunk Answer. You

can answer a call that is ringing because someone has transferred the call to a

telephone and the call is ringing on an intercom button.

Answering any ringing telephone using Group Pickup

ƒ‡ﬁ

Your Enterprise Edge system can be divided into nine pickup groups. If you are a

member of a pickup group, you can pick up a call that is ringing at any telephone in

your pickup group.

Tip

Directed pickup can retrieve calls that are ringing on an Answer DN. While

you may enter the internal number of the telephone you hear ri nging, it may be

calls from another telephone you are answering.

Contents

Main Page Page Contents Page Page Page Page Page Page Page Getting Started Using this guide Before you start What youll need to do programming Understanding the telephone buttons M7310 Page Answering calls Answering incoming calls with Hunt Groups Answering an incoming call What line indicators mean Rings you may hear Answering calls at a prime telephone Using a central answering position (CAP) module Release button Hearing aid compatibility Viewing information about a call on the display Page Picking up a call ringing at another telephone Page Page Creating a Conference Call Page Page Listening to a call as a group Using Handsfree/Mute Page Page Turning Privacy on or off for a call Checking call length using Call Duration Timer Page Making calls Choosing a line using a line button Line pools Page Changing how you dial your calls When the internal number you have called is busy Page Time savers for making calls Storing a number on a memory button for Autodial Page Using Last Number Redial Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial call Using Saved Number Redial Preventing a telephone from using Saved Number Redial Handling many calls at once Using Hold Using Call Queuing Transferring calls Using the transfer feature Page Using Camp-on Parking a call Call Park can be disabled by your installer. Displays Using Callback Forwarding your calls Forwarding your calls to another telephone Page Page Line Redirection Page Displays while redirecting lines Displays while canceling redirection Page Page Communicating in the office Paging Page Sending messages Viewing your messages Page Page Using Voice Call Page Tracking your incoming calls Using Call Log Page Page Page Page Using voice mail Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display Programming a feature code onto a memory button Page Applying button cap labels Identifying the telephones Enterprise Edge default button assignments Rules of default button assignment Page Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Page Hunt Groups Members of the group Distribution mode Telephone features Installing Enterprise Edge telephones Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Using Background Music ISDN PRI Benefits ISDN PRI features Page Page Service provider features ISDN applications for PRI Page Using System features Using alternate or scheduled services Turning Services on and off Turning Services on and off using feature codes Page User passwords Using special telephones Page Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Using Host System dialing signals Page Using your Enterprise Edge system from an external location Direct inward system access (DISA) Ton es Using Class of Service (COS) passwords General System features Pulse or tone dialing Disconnect supervision Hunt Groups Internal numbers Tar g et l in e Line pools Overflow call routing M7100 telephone Page Hospitality Services Page Page Page Page Page Companion Features Using your portable telephone Page Page Page Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Page Page Page Common feature displays You may see the following displays when you use a feature. Page Page Page Appendix A: Feature Codes Page Page Features sorted by activation code Page Page Index