Nortel Networks M7410 - page 23

22 Answering calls

Enterprise Edge Feature Programming Telephone Guide P0908510 Issue 02

Answering a call using Trunk Answer

Press ƒ°‚‚.

Displays

Answer buttons

You can use an Answer button to monitor calls on another person’s telephone. All

calls to the monitored Enterprise Edge telephone appear on the Answer button.

Answer buttons are useful for attendants who monitor incoming calls for one or

several other people. For example, a secretary may have appearances for three

different bosses on her answer buttons. Once a call for boss A is answered by the

secretary, the appearance stops at that boss’ set. This allows for another

(simultaneous) call to come in on the same line. The same is true for boss B and

boss C. When incoming call traffic becomes high, the calls can then be routed to a

Hunt Group to optimize call handling. For more information on Hunt Groups see

Hunt Groups on page 83.

The Answer button setting in Feature settings programming allows you to

determine what types of calls alert at the telephone. Your choices are: Basic,

Enhanced and Extended.

See the Enterprise Edge Programming Operations Guide for more information on

programming Answer buttons.

M7100 telephones cannot be assigned Answer buttons to monitor other sets, but

they can be monitored.

You cannot make calls using Answer buttons.

Tip

If there is more than one incoming call on lines in a Ringing Service, the

Trunk Answer feature picks up the external call that has been ringing the

longest.

You have tried to pick up a call on someone

else’s private line.

The call that is ringing is on a line that is not

in a Ringing Service.

Line denied

Pickup denied

Contents

Main Page Page Contents Page Page Page Page Page Page Page Getting Started Using this guide Before you start What youll need to do programming Understanding the telephone buttons M7310 Page Answering calls Answering incoming calls with Hunt Groups Answering an incoming call What line indicators mean Rings you may hear Answering calls at a prime telephone Using a central answering position (CAP) module Release button Hearing aid compatibility Viewing information about a call on the display Page Picking up a call ringing at another telephone Page Page Creating a Conference Call Page Page Listening to a call as a group Using Handsfree/Mute Page Page Turning Privacy on or off for a call Checking call length using Call Duration Timer Page Making calls Choosing a line using a line button Line pools Page Changing how you dial your calls When the internal number you have called is busy Page Time savers for making calls Storing a number on a memory button for Autodial Page Using Last Number Redial Preventing a telephone from using Last Number Redial Using Speed Dial Making a speed dial call Using Saved Number Redial Preventing a telephone from using Saved Number Redial Handling many calls at once Using Hold Using Call Queuing Transferring calls Using the transfer feature Page Using Camp-on Parking a call Call Park can be disabled by your installer. Displays Using Callback Forwarding your calls Forwarding your calls to another telephone Page Page Line Redirection Page Displays while redirecting lines Displays while canceling redirection Page Page Communicating in the office Paging Page Sending messages Viewing your messages Page Page Using Voice Call Page Tracking your incoming calls Using Call Log Page Page Page Page Using voice mail Customizing your telephone Finding out what a button does using Button Inquiry Making the display darker or lighter using Contrast adjustment Changing the language on the display Programming a feature code onto a memory button Page Applying button cap labels Identifying the telephones Enterprise Edge default button assignments Rules of default button assignment Page Moving line buttons Changing the type of ring Adjusting the Ring volume Hiding the message or calls indication Page Hunt Groups Members of the group Distribution mode Telephone features Installing Enterprise Edge telephones Naming a telephone or a line Moving telephones Stopping calls from ringing at your telephone using Do Not Disturb (DND) Using Background Music ISDN PRI Benefits ISDN PRI features Page Page Service provider features ISDN applications for PRI Page Using System features Using alternate or scheduled services Turning Services on and off Turning Services on and off using feature codes Page User passwords Using special telephones Page Using Set lock Changing Set Lock programming for a telephone Using an auxiliary ringer Using Host System dialing signals Page Using your Enterprise Edge system from an external location Direct inward system access (DISA) Ton es Using Class of Service (COS) passwords General System features Pulse or tone dialing Disconnect supervision Hunt Groups Internal numbers Tar g et l in e Line pools Overflow call routing M7100 telephone Page Hospitality Services Page Page Page Page Page Companion Features Using your portable telephone Page Page Page Troubleshooting Using the alarm telephone Reporting and recording alarm codes Testing the telephone Page Page Page Common feature displays You may see the following displays when you use a feature. Page Page Page Appendix A: Feature Codes Page Page Features sorted by activation code Page Page Index