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Nortel Networks P0908544 manual

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© 1999 Nortel Networks

P0908544 Issue 01

Enterprise Edge Attendant Console

User Guide

Contents

Main Page Contents Page Page Page Introduction to Enterprise Edge Attendant Console About this guide Conventions Page Page Understanding Enterprise Edge Attendant Console Server component Attendant component Reports component Enterprise Edge Attendant Console features Attendant types Page Getting started Starting the Attendant component Minimizing and maximizing the Attendant window Quitting the Attendant component Initializing and configuring the Attendant component Page Page Page Page Setting up other attendant features Page Page Page Using the Attendant window Components of the Attendant window Page Page Using the menu bar View menu The View menu contains: Tools menu The Tools menu contains: Transfer menu The Transfer menu contains: Caller menu The Caller menu contains: Target menu The Target menu contains: Attendant menu The Attendant menu contains: Using the toolbar Words and colors on Loop buttons: Using Caller Information options Page Using the call processing area Using the Directory options Page Page The following buttons appear in the Edit Employee Information dialog box: Directory list There are four Directory list views that are accessed by clicking tabs. They are:. Page Page Page Handling calls Answering calls as an attendant Page Finding the called persons extension and placing it in the Target list box Page Transferring a call Page Parking, holding and screening calls Page Page Page Page Linking and Joining calls Handling a callback call Page Making a call from the attendants extension Managing calls at the employees telephone Page Page Maintaining caller and employee information Maintaining caller information Page Page Page Maintaining employee information Page Page Page Page Page Page Page Generating reports Report types Working with the Reports window Page Page Creating and viewing reports Page Page Page Page Page Glossary Page Page Page Index