Nortel Networks P0908544 Target menu, The Target menu contains:, Attendant menu The Attendant menu contains:

32 Using the Attendant window

Enterprise Edge Attendant Console User Guide P0908544 Issue 01

Target menuThe Target menu contains:Attendant menuThe Attendant menu contains:

Call initiates a call from the attendant extension to the number in

the Target list box. The Call button performs the same

function.

Voice Call places a voice call from the Attendant to the extension in the

Target list box. For more information, refer to Contacting

employees using Voice Call on page 55.

Dial DTMF Tones dials DTMF-tone digits to the external number in the Target

list box. Th is must be us ed in conjun ction with th e Link butto n

and with outdialing on an active line to access other systems

or carriers (for example, Centrex).

Link accesses (hookflash) Centrex/CO line features (such as off-

premise transfer or conference) or other systems or carriers

while on an incoming call. Clicking the Link button while on

an incoming call places the caller on hold and generates a

Link signal (also called flash or recall) on the active line. The

DTMF button is used with the Link button to outdial the digits

in the Target list box. For more information, refer to Linking

and Joining calls on page 56.

In toggles with the Out command. When set to In, the attendant

is in position to take calls.

Out toggles with the In command. When set to Out, the attendant

is not in position to take calls. All calls that ring at the

attendant’s telephone are forwarded to the backup attendant

position.

Note: To redirect calls to a backup extension, on the

Tools menu click Options. Set redirect options on

the Options dialog box.