Nortel Networks P0908544 Getting started

P0908544 Issue 01 Enterprise Edge Attendant Console User Guide

Getting started

After your Enterprise Edge Attendant Console system is set up and checked by the

installer or System Administrator, you can use the Enterprise Edge Attendant

Console components. Before you handle calls, make sure you know how to start and

quit Enterprise Edge Attendant Console on your PC. For information on starting the

components for the first time, refer to Initializing and configuring the Attendant

component on page 16.

For information about changing the Attendant window settings refer to Initializing

and configuring the Attendant component on page 16.

To start the Attendant component and open the Enterprise Edge Attendant Console

Attendant window:

1. On the Attendant PC, click Start and point to Programs, point to Nortel

Networks, point to Attendant Console and then click Attendant.

The Enterprise Edge Attendant Console Attendant taskbar button appears on

the taskbar. The Enterprise Edge Attendant Console Attendant window appears

with the Tip of the Day window over it.

2. On the Tip of the Day window click the Close button.

You can minimize and maximize the Attendant window depending on your needs.

To minimize the Attendant window:

1. In the title bar click Minimize . The Attendant window minimizes.

To maximize the Attendant window:

1. On the taskbar, click the Enterprise Edge Attendant Console Attendant

taskbar button.

The Attendant window returns to full size.