4 Contents
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
Using the menu bar 28
File menu 28
Edit menu 28
View menu 29
Tools menu 29
Transfer menu 30
Caller menu 31
Target menu 32
Attendant menu 32
Help menu 33
Using the toolbar 33
Using Caller Information options 35
Using the call processing area 37
Using the Directory options 38
Search and edit functions in the Directory options 38
Directory list 41
Chapter 5 Handling calls 45
Answering calls as an attendant 45
Finding the called person’s extension and placing it in the Target list
box 47
Using the Contacts boxes 47
Using the Directory tab views 48
Using the Directory Find box 48
Using the Department list box 49
Transferring a call 49
Parking, holding and screening calls 51
Parking calls and paging employees 51
Placing and retrieving calls on hold 54
Screening calls 55
Contacting employees using Voice Call 55
Linking and Joining calls 56
Handling a callback call 57
Responding to a callback that an extension did not answer 57
Responding to a callback that a called party returned 57
Making a call from the attendant’s extension 59
Managing calls at the employee’s telephone 60