30 Using the Attendant window
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
Transfer menuThe Transfer menu contains:1st Contact transfers the active call to the caller’s first contact.
1st Contact is enabled if there is an active call and a contact
displayed in the first box of the Contacts list.
2nd Contact transfers the active call to the caller’s second contact.
2nd Contact is enabled if there is an acti ve ca ll an d a contac t
displayed in the second box of the Contacts list.
3rd Contact transfers the active call to the caller’s third contact.
3rd Contact is enabled if there is an active call and a contact
displayed in the third box of the Contacts list.
Transfer to Target transfers the active call to the extension in the Target list box.
The Transfer button performs the same function.
Screen Transfer screens a call transfer of an active call to the extension
number in the Target list box. The caller is automatically put
on hold when you click Screen Transfer. The caller is
connected when you click Transfer Now in the Screen
Transfer dialog box. The Screen button performs the same
function.
Refer to Parking, holding and screening calls on page 51.
Transfer to VMail transfers the active call to the voice message mailbox of the
extension in the Target list box. The VMTransfer button
performs the same function.