36 Using the Attendant window
Enterprise Edge Attendant Console User Guide P0908544 Issue 01
The Edit Caller Information dialog box
Use the Edit Caller Information dialog box to change or add information about
callers.
To access the Edit Caller Information dialog box:
1. Below the Caller Information options, click the Edit button.
The Edit Caller Information dialog box contains the following boxes:
Name list box contains the caller’s name. A first time caller name is the Caller ID
name provided by the telephone. company. You can change this
Caller ID name to the actual caller’s name.
Caller Type list box contains the classification of the caller. There are five types to choose
from: Unclassified, Personal, Employee, Vendor and Customer.
Company box contains the name of the company associated with the caller. The
Caller ID name is automatically filled in this b ox. You can edited it
here or in the Caller Information options.
Phone box contains the caller’s telephone number of the caller.
City, State/Province,
and ZIP/Postal Code
boxes
contain the caller’s address.
Caller ID Name and
Caller ID Number
boxes
contain information provided through subscription by the public
switched telephone network.
Record Number box contains a unique caller record identifier number. This box is not
editable.
Contacts boxes list the caller’s three most frequently called persons in your company.