P0908544 Issue 01 Enterprise Edge Attendant Console User Guide
Contents
Chapter 1 Introduction to Enterprise Edge Attendant Console 7
About this guide 8
Conventions 8
Naming of window components 8
Using the keyboard to navigate Enterprise Edge Attendant Console 8
Processing a call with right-click capability 10
References 10
Chapter 2 Understanding Enterprise Edge Attendant Console 11
Server component 11
Attendant component 11
Reports component 12
Enterprise Edge Attendant Console features 12
Easy to use, time saving Graphical User Interface (GUI) 12
Advanced software capabilities 12
Attractiveness of PC compatibility 13
Attendant types 13
Chapter 3 Getting started 15
Starting the Attendant component 15
Minimizing and maximizing the Attendant window 15
Quitting the Attendant component 16
Initializing and configuring the Attendant component 16
Starting the Attendant component for the first time 16
Types of attendant setups 17
Setting up other attendant features 21
Chapter 4 Using the Attendant window 25
Components of the Attendant window 25
Title bar 25
Menu bar 26
Toolbar 26
Loop buttons 26
Caller Information options 26
Call processing area 26
Directory list 27
Status Bar 27