APPENDIX
Appendix
Troubleshooting
Problem | Possible cause(s) | Solution(s) |
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No dial tone on | 1. The base unit is not properly connected. | 1. Check CONNECTION to power and telephone line. |
the cordless | 2. Too far from the base unit. | 2. Move handset CLOSER to base unit. |
handset. | 3. Battery charge is low. | 3. CHARGE battery. |
| 4. Incorrect battery polarity. | 4. |
| 5. | 5. Handset not registered. |
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Antenna | 1. The handset is not registered. If the | 1. REGISTER the handset. |
symbol is | handset is unregistered, it displays | 2. Move CLOSER to the base unit. |
flashing. | UNREGISTERED. |
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| 2. The handset is out of range. |
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No beep when | 1. The handset is not placed properly on | 1. Lift handset off the charger and carefully |
the cordless | the charger. | REPOSITION correctly. |
handset is | 2. Charging contacts are dirty. | 2. CLEAN charging contacts with a clean and dry cloth. |
placed on the | 3. The handset tone is turned off. | 3. Turn ON the handset tone from the Sounds Menu. |
charger. | 4. The handset’s power is turned off. | 4. CHECK batteries. |
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Handset charged | 1. Handset battery is defective or faulty. | 1. REPLACE with new AAA rechargeable |
for 24 hours but | 2. Handset is not placed properly on the | batteries. |
Battery icon | charger. | 2. CHECK to make sure the battery icon is scrolling. |
remains empty. | 3. Battery installed incorrectly. | 3. |
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No symbol on | 1. Battery is empty. | 1. CHARGE battery. |
the display. | 2. The product is not properly connected. | 2. Make sure your product is properly |
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Bad audio | 1. Interference from nearby electrical appliance. | 1. Try a different connection point, one that is away |
quality | 2. Base unit is installed in a room with thick | from other electrical appliances. |
(crackles,echo, | walls. | 2. Install the base unit in a DIFFERENT room OR |
etc.). | 3. The handset is too far from the base unit. | use EXTENSION leads. |
| 4. If you have Broadband/ADSL you need a in | 3. Move CLOSER to the base unit. |
| line filter (not supplied). | 4. Ensure a |
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| phone sockets between wall plate and your phone. |
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Caller ID does | Service not activated. | Check your SUBSCRIPTION with the SERVICE |
not work. |
| provider. |
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