Palm Pre - page 260

260 Section 4A: Troubleshooting

1. Press and release the back cover release.

2. Slide your thumbnail or a credit card between the back cover and the phone, starting at

the bottom and moving halfway up one side until you hear the clasp release.

Contents

Main Intellectual Property Notices Disclaimer and Limitation of Liability Open Source License Information Recycling and Disposal Table of Contents Page Section 3: Web and Data Services and OtherWireless Connections . . . . . . . . . . . . . 193 Page Page Page Welcome Your Palm Pre Phone About This User Guide Where Can I Learn More? While Using Your Phone If You Need More Information Manage Your Account Sprint 411 Page Page Page Page Set Up Service Section 1A Set Up Your Phone Activate Your Phone Complete Setup What Is a Palm Profile? Transfer Data From Your Computer to Your New Phone Turn the Phone On/Off Turn the Screen On/Off Turn Wireless Services Off (Airplane Mode) Turn Wireless Services On Turn Everything (the Screen and Wireless Services) On/Off Make Your First Call Adjust Call Volume Set Up Your Voicemail Create Sprint Account Passwords Account Password Voicemail Password Data Services Password Page Page Basics Section 2A Whats in the Box? Hardware Print Material Get to Know Your Phone Slide Out the Keyboard Front View Page Page Top Vi ew Bottom View 36 Section 2A: Basics Touchscreen Charge the Battery Page Maximizing Battery Life Page Move Around on Your Phone Section 2B Use Gestures: Tap, Swipe, Drag, Flick, Pinch Page Page Page Page Scroll Gestures Zoom Gestures Text Selection Gestures Page Section 2B: Move Around on Your Phone 51 Open Applications Open an Application in Quick Launch Open an Application in the Launcher Page Open an Application Using Search Work With Applications Go Up One Level in an App (Back Gesture) Page Move Among Open Applications Page Page Page Page Page Enter Information Use the Keyboard Enter Uppercase Letters Enter Alternate Keyboard Characters Enter Passwords Enter Characters From the Symbols Table Symbols and Accented Characters Enter Information in a Field Page Save Information Use the Menus Page Open the Connection Menu Page Page Search Within an Application View and Respond to Notifications Respond to a Notification View All Your Notifications Reorder Notifications and Other Dashboard Items Update the Software on Your Phone Respond to a System Software Notification Respond to an Application Update Notification Manually Check for Updates Page Use App Catalog to Shop for New Applications Page Copy Files Between Your Phone and Your Computer Page Phone Section 2C Make Calls Dial Using the Onscreen Dial Pad Page Dial by Contact Name in the Phone Application Redial the Last Number Dialed Dial Your National Emergency Number Dial From a Web Page or Message Receive Calls Answer a Call Silence the Ringer on an Incoming Call Ignore a Call Use Voicemail What Can I Do During a Call? Manage a Call End a Call Use Another Application While on a Call Page Look Up or Send a Message to a Contact Page Page Save a Phone Number to Contacts What Are All Those Icons? Page Use a Phone Headset Use a Wired Headset Set Up and Use a Bluetooth Hands-Free Device Customize Phone Settings Show Contact Matches Use Dialing Tones Use Dialing Shortcuts Set Roaming Preferences Enable TTY/TDD Update Network Settings Update the Preferred Roaming List Reset the Voicemail Count Your Media and Entertainment Center Section 2D Camera Take a Pic tur e Review Pictures you Have Taken Photos Look at Pictures Organize Your Pictures Into Albums Page Add a Picture to a Contact Save a Picture as Wallpaper Share a Picture Upload a Picture to the Web Set Up an Online Pictures Account on Your Phone Delete a Picture Videos Watch a Video Page Delete a Video YouTube Watch a Video Use Video Playback Controls Find Related Videos Share a Video Music Listen to Music Page Use Music Playback Controls Switch the Now Playing Display Search for Related Songs or Content Change the Order of Items in the Now Playing List Remove a Song From the Now Playing List Delete a Song Amazon MP3 Set Up Your Amazon Account Search for a Specific Song, Album, or Artist Browse Songs, Albums, Artists, or Genres View Artist Information View Album Information and Buy an Album Preview and Buy a Song View and Work With Downloaded Items Page NASCAR Sprint Cup Mobile Your Personal Information Organizer Section 2E Contacts How Do I Enter Names and Other Info in Contacts? Linked Contacts Use Contacts for the First Time Create a Contact Find a Contact View or Edit Contact Information Add a Photo to a Contact Add a Ringtone to a Contact Assign a Speed Dial to a Contact Assign a Reminder Message to a Contact Link a Contact Unlink a Contact Add a Contact Entry to the Launcher Get in Touch With a Contact Delete a Contact Customize Contacts Manually Synchronize Contacts With Your Online Accounts Stop Synchronization of Contacts With an Online Account Calendar How Do I Enter Events in Calendar? Page Layered Calendars Use Calendar for the First Time Create an Event Enter the Event Location Schedule a Repeating Event Page Change the Calendar Display Move Around in Calendar Quickly Glimpse Your Schedule Delete an Event Page View Meeting Participants Customize Calendar Page Manually Synchronize Calendar With Your Online Accounts Stop Synchronization of Calendar With an Online Account Tasks Page Check Off a Task Page Page Page Memos Page Calculator Page Doc View Open a File Change the Display Size Find Text in a File Page Page Show or Hide Rows or Columns in a Spreadsheet Sort Your Data in a Spreadsheet Switch Among Sheets View Comments in a Spreadsheet Switch Among Views in a PowerPoint Presentation Move Around in a Presentation Upgrade to Documents To Go from DataViz PDF View Open a File Move Around in a File Change the Display Size Find Text in a File Page View Bookmarks Page Preferences Section 2G Backup Back Up Your Information Update Your Palm Profile Page Date & Time Device Info Page Run Quick Tests Run Interactive Tests Use Certificate Manager Add a Certificate View Certificate Details Delete a Certificate Language Screen & Lock Change Screen Brightness Set the Interval for Turning the Screen Off Automatically Change Your Wallpaper Turn Advanced Gestures On/Off Set Options for Unlocking the Screen Sounds & Ringtones Select System Sounds and Notifications Page Select the Ringtone for Incoming Calls Select a Song as a Ringtone Page Page Page Using Web and Data Services Web & Data Services Section 3A Get Started With Data Services Enable Data Services Access Data Services Data Services User Name Web & Data Services Use Sprint TV Page Page Email How Do I Send and Receive Email on My Phone? Merged Inboxes in Email Set Up Email Set Up Email: Common Providers Page Set Up Email: Microsoft Exchange ActiveSync (EAS) Set Up Email: Other Providers Page Enter Advanced Account Settings Edit an Email Account Delete an Email Account Create and Send an Email Message Add Attachments to a Message Save a Message as a Draft Receive Email Messages Open Attachments Save Attachments Page Page Add a Signature to Outgoing Messages View Mail Folders Page Reorder Accounts Reply to Meeting Invitations Send Email Messages From Within Another Application Messaging What Kinds of Messages Can I Send and Receive? Work With Conversations Switch Between Messaging Accounts in a Conversation Switch Between Conversations View and Buddy List View Create and Send a Text or Multimedia Message Receive and View Text and Multimedia Messages Page Set up an Instant Messaging (IM) Account Page Send and Receive IM Messages Change Your Online Status Change Your Custom Message Change Your IM Account Username or Password Delete an IM Account Turn Messaging Notifications On or Off Page Page Your Connections to the Web and Wireless Devices Section 3C Wi-Fi What Is a Wi-Fi Connection? Why Use a Wi-Fi Connection? Are There Different Kinds of Wi-Fi Networks? Turn Wi-Fi On and Off Connect to a New Open Network Connect to a New Secure Network Connect to a Previously Used Network Disconnect From a Network Customize Connection Settings Location Services Web Go to a Website Go to a Website Using Search Open Another Browser Navigate a Web Page Add a Web Page to the Launcher Create a Bookmark Open a Bookmarked Page Edit, Reorder, or Delete a Bookmark Page Customize Web Browser Settings Google Maps Sprint Navigation Sign In to Sprint Navigation Get Directions Search for a Service Get Your Location and Local Traffic Information Bluetooth Wireless Technology What Is Bluetooth Wireless Technology? Turn the Bluetooth Feature On/Off Make a Pairing Request to Another Device Accept a Pairing Request From Another Device Connect With a Paired Device Disconnect From a Device Delete a Device Rename a Device Page Page Page Troubleshooting Section 4A For Current Palm Smartphone Users I want to transfer my data from my computer Battery I cant charge the battery I need to replace the battery Page Page Page Page Page Page Page Screen and Performance The screen appears blank An application is not responding to taps Applications are running slower than usual My gestures in the gesture area arent working There are small icons in the lower-right corner of the screen I have Screen Lock turned on, and Ive forgotten my password Phone Signal strength is weak My phone wont connect to the mobile network I see five bars in the signal-strength icon, but I still cant connect to the network The other person hears an echo I hear my own voice echo My voice is too quiet on the other end I hear static or interference My phone hangs up when I hold it to my ear Hands-free Devices I cant make or receive calls using a Bluetooth hands-free device I lost the connection between my phone and my Bluetooth headset I hear static or interference when using my hands-freedevice Some features of my hands-free device dont work with my phone Synchronization What is synchronization? How do I set up synchronization with an online account? I dont want to sync calendar or contact information with my online account just email I want to sync with Outlook or Palm Desktop software on my computer I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone Page Email I have problems using my account I have problems sending and receiving email I have problems sending email (IMAP and POP accounts) After I receive messages, older messages disappear from my Inbox Messaging I cant tell if data services are available I cant send or receive text or multimedia messages I want to send a video in a multimedia message, but do not see it on the list of items I can attach Web I cant tell if data services are available My phone wont connect to the Internet I cant access a page An image or map is too small on my screen A secure site refuses to permit a transaction It takes a long time for a page to load Calendar and Contacts Camera Amazon MP3 Transferring Information From Your Computer Backing Up and Restoring Data Updates Third-party Applications Getting more help Making Room on Your Phone Page Glossary Section 4B Page Page Page Page Page Page Page Regulatory and Safety Information Section 5A FCC Statements Antenna Care/Unauthorized Modifications Industry Canada Radio Frequency (RF) Safety Exposure Page Hearing Aid Compatibility (HAC) Using Your Phone With a Hearing Device Protecting Your Battery Page Power Specifications Recycling and Disposal User Safety Page Page Page Product Handling & Safety Driving Safety Page Page Page ESD Safety Page Page Page Specifications Page Page Index