Troubleshooting 257 | Palm Pre specification

Section 4A

Troubleshooting

In This Section

♦For Current Palm® Smartphone Users (page 258)

♦Battery (page 259)

♦Screen and Performance (page 267)

♦Phone (page 270)

♦Hands-free Devices (page 272)

♦Synchronization (page 273)

♦Email (page 277)

♦Messaging (page 278)

♦Web (page 280)

♦Calendar and Contacts (page 283)

♦Camera (page 284)

♦Amazon MP3 (page 285)

♦Transferring Information From Your Computer (page 285)

Help

Section 4A: Troubleshooting

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Image 257

Palm Pre manual Troubleshooting 257

Contents

Palm Pre Phone User Guide Intellectual Property Notices Table of Contents 2C. Phone 2D. Your Media and Entertainment Center 2F. Your Documents and Other Productivity Files 3C. Your Connections to the Web and Wireless Devices Your Resources 5A. Regulatory and Safety Information Index Page Welcome Your Palm Pre Phone About This User Guide If You Need More Information Where Can I Learn More?While Using Your Phone Sprint Manage Your AccountOnline sprint.com From your Palm Pre phone Sprint Operator Services Page Your Setup Page Set Up Service Set Up Service Activate YourPhone Set Up Your PhoneComplete Setup Transfer DataFrom YourComputer to Your New Phone What Is a Palm Profile? DidYouKnow? Turn the Phone On/Off Turn the Screen On/Off Turn Wireless Services Off Airplane Mode Turn Everythingthe Screenand Wireless ServicesOn/Off Turn Wireless Services On Make Your First Call Adjust Call Volume Set Up Your Voicemail Account Password Create Sprint Account PasswordsVoicemail Password Data Services Password Your Palm PreTM Phone Page Basics Basics Hardware What’s in the Box? Slide Out theKeyboard Get to Know Your PhonePrint Material Earpiece VolumeFrontView Microphone Charger/microUSB connector Camera flash Camera lens Speaker Back View Bottom View Top View5mm headset jack Back cover release Touchscreen Charge the Battery Tip Maximizing Battery Life Basics Move Around on Your Phone Move Around on Your Phone Use Gestures Tap, Swipe, Drag, Flick, Pinch Basic Gestures Move Around on Your Phone You also make the drag gesture as part of a drag and drop Move Around on Your Phone Stop scrolling Tap or drag the screen while scrolling Scroll Gestures Zoom Gestures Text Selection Gestures Deletea List Item Drag and Drop Tip Openan Application in Quick Launch Open Applications Openan Application in theLauncher Press Center , and tap Go Up One Level in an App Back Gesture Openan Application Using SearchWork With Applications Display All OpenApplicationsCard View Move Among Open Applications Reorder OpenApplication Cards Close anApplication Change the Applications That Appear in Quick Launch Reorder Quick LaunchIcons Tap Delete Reorder LauncherIconsDelete an Application Enter Uppercase Letters Enter InformationUsethe Keyboard Enter Characters From the Symbols Table Enter PasswordsEnter Alternate Keyboard Characters Turn off Caps Lock Press Shift Press Sym Press… To select… Ä â ã å æ Symbols and Accented CharactersOr D † ‡ Ë ê Ö ô œ õ ø ~ \ ÷ « » Ø μ Enter Information in a FieldPress Sym Press… To select… Or P Or R Or S Or T Ü û Cut, Copy, and Paste Information Select Items in a List Save Information Use the Menus Openthe Application Menu Open theConnection Menu Use Universal Search Search to Find Info and Make CallsPage Respond to a Notification View and Respond to NotificationsSearch Within an Application Reorder Notifications and Other Dashboard Items View All YourNotifications Respond toa System Software Notification Update the Software on Your Phone Respond to an Application Update Notification Open Updates ManuallyCheck for Updates Tap Download Now Open App Catalog Use App Catalogto Shop for NewApplications Move Around on Your Phone Copy Files Between Your Phone and Your Computer Tip Phone Phone Open Phone Dial Using the OnscreenDial PadMake Calls Dial by Contact Name Using Universal Search Dial Using the KeyboardDial Using a SpeedDial Dial by Contact Name in the Phone Application Dial From a Web Pageor Message Redial the Last Number DialedDial YourNational Emergency Number Answer a Call Receive Calls Ignore a Call Silence the Ringeronan Incoming Call What Can I Do During a Call? Use Voicemail Manage a Call Adjust call volume Press Volume Use Another ApplicationWhileona Call End a Call Answer a Second Call Call Waiting Make aSecond CallSwap Between Two Calls Make aConference Call Look Up or Send a Message toa Contact View Your Call History What’s My Number? DidYouKnow? Icon Description Save a Phone Number to ContactsWhat Are All Those Icons? Phone Use a Phone Headset Use a WiredHeadset Open Bluetooth Set Up and Use a Bluetooth Hands-FreeDeviceUse your phone without the headset Disconnect the headset 100 Phone Show ContactMatches Customize Phone SettingsUse Dialing Tones Show Contact Matches, tap On or Off SetRoaming Preferences Use Dialing ShortcutsUnder Dialing Shortcuts, tap Add new number 102 Phone Phone 103 EnableTTY/TDDNetwork to Automatic Reset the Voicemail Count Update Network SettingsUpdatethe Preferred Roaming List Your Media and Entertainment Center 105 Your Media and Entertainment Center Take aPicture CameraOpen Camera 106 Review Pictures you Have Taken PhotosLookatPictures Your Media and Entertainment Center 107 108 Organize Your Pictures Into AlbumsOpen Photos Your Media and Entertainment Center 109 Save aPicture as Wallpaper Add a Pictureto aContactTap and tap Assign to contact Tap Set To Contact Uploada Pictureto the Web Share aPictureTap Set Wallpaper Tap and tap Share via email or Share via MMS Set Upan Online Pictures Account onYour Phone Delete a Picture VideosWatch a Video Your Media and Entertainment Center 113 Open Videos UseVideoPlaybackControls Your Media and Entertainment Center 115 Delete a Video Open YouTube YouTube Find Related Videos Use Video Playback Controls Share aVideo MusicListen toMusic Tap Email or Text Message Open Music 120 Use MusicPlayback Controls Search for Related Songs or Content Switch the Now Playing DisplayChange the Order ofItemsintheNow Playing List Remove a SongFrom theNow Playing List 122 Amazon MP3Delete a Song Open Amazon MP3 SetUp Your Amazon AccountSearch for aSpecific Song,Album, or Artist Bio Browse Songs,Albums,Artists, or GenresView Artist Information Your Media and Entertainment Center 125 View Album Information andBuyan Album 126 Preview and Buy a SongView andWork WithDownloaded Items Your Media and Entertainment Center 127 128 Nascar Sprint Cup MobileSMOpen Nascar Your Personal Information Organizer 129 Your Personal Information Organizer HowDo I Enter Names and OtherInfo in Contacts? Contacts Your Personal Information Organizer 131 Linked Contacts 132 UseContacts for the FirstTimeOpen Contacts Your Personal Information Organizer 133 Create a Contact 134 Find a Contact Your Personal Information Organizer 135 View or Edit Contact Information Tap Attach Photo 136 Add a Photo to a Contact Your Personal Information Organizer 137 Add a Ringtone toa ContactAssign aSpeed Dial to a Contact 138 Assign aReminder Messageto aContact Your Personal Information Organizer 139 Link aContact Add a ContactEntryto the Launcher Unlink a ContactTap Unlink This Profile Tap Add To Launcher 140 Your Personal Information Organizer 141 Get in TouchWitha Contact 142 Deletea Contact Your Personal Information Organizer 143 Customize Contacts ManuallySynchronize Contacts WithYour Online Accounts CalendarStopSynchronization of Contacts With anOnline Account HowDoI Enter Events in Calendar? DidYouKnow? Open Calendar Layered CalendarsUseCalendar for the FirstTime Your Personal Information Organizer 147 Createan Event 148 Enter the Event LocationSchedule a Repeating Event Add a Note toan Event Add anAlarm to an EventCreate an All-day UntimedEvent Your Personal Information Organizer 149 150 Change the Calendar Display Quickly Glimpse Your Schedule Move Around in CalendarDelete an Event Your Personal Information Organizer 151 152 Respond to an Event Reminder Dismiss View Meeting ParticipantsCustomize Calendar 154 Day Start and End Stop Synchronization of Calendar With anOnline Account ManuallySynchronize Calendar With YourOnline AccountsTap Remove Account and tap Remove Calendar Account Your Personal Information Organizer 155 Createa Task List TasksCreate a Task Open Tasks Your Personal Information Organizer 157 SetTaskPriority, Due Date, and Other Details 158 Check Off a Task Rename aTask View Tasks That AreDue TodayFilter a Task List Your Personal Information Organizer 159 160 Organize Your TasksSet Due Dates forAllTasks in a List Delete All Completed Tasks in a List Mark All Tasks in a ListCompleted/IncompleteDeletea Task or aTask List Open the application menu and tap Set due date for all CreateaMemo MemosFindaMemo Open Memos Change the Color ofa Memo Edit a MemoDeletea Memo Your Personal Information Organizer 163 Perform Calculations CalculatorUse the Calculator Memory Open Calculator Your Documents and Other Productivity Files 165 Your Documents and Other Productivity Files 166 Doc ViewOpena File Find Text in a File Change the Display SizeFind the next instance Tap Find the preceding instance Tap Your Documents and Other Productivity Files 167 Share a File Save aFileWith aNew NameView File Properties 168 Your Documents and Other Productivity Files 169 Select a Cell, Row, or Column in anExcel SpreadsheetResizeRows or Columns in aSpreadsheet Sort Your Data in a Spreadsheet Switch Among SheetsShow or HideRows or Columns in aSpreadsheet Upgrade to DocumentsTo Go fromDataViz Switch Among Views in a PowerPoint PresentationView Comments in a Spreadsheet MoveAround in aPresentation 172 Your Documents and Other Productivity Files 173 Move Around in a FileGo to the next or preceding page Tap or 174 Your Documents and Other Productivity Files 175 View Bookmarks 176 Preferences 177 Preferences Open Backup BackupBackUp Your Information Preferences 179 Update Your Palm ProfileBack up your information manually Tap Back up now 180 Preferences 181 Date & TimeOpen Date & Time Device Info Erase Data and Reset Your PhoneView SystemInformation Rename YourPhone Preferences 183 Open Device Info Tap Phone Reset Options Run InteractiveTests Run QuickTestsUseCertificate Manager Open Device Info Tap More Info Preferences 185 Add a CertificateView Certificate Details Screen & Lock LanguageDelete a Certificate Change ScreenBrightness Change YourWallpaper Set the Interval for Turning the Screen Off AutomaticallyTurn Advanced GesturesOn/Off Open Screen & Lock Tap Change Wallpaper 188 Open Screen & Lock Switch Applications, tap On or OffSet Options for Unlocking the Screen Preferences 189 Sounds & RingtonesSelect System Sounds and Notifications 190 Open Sounds & Ringtones Preferences 191 Select the Ringtonefor Incoming CallsSelect a Song as aRingtone 192 Web and Data Services and Other Wireless Connections 194 Using Web and Data Services 195 Using Web and Data Services Access Data Services Get Started With Data ServicesEnable Data Services Data Services User Name Data Services Billing Information Data Services Symbols on Your ScreenUsing Web and Data Services 197 Use Sprint TV 198 Tap an item to play it Your Email and Other Messages 199 Your Email and Other Messages 200 HowDoI Send and Receive EmailonMy Phone?Merged Inboxes in Email Your Email and Other Messages 201 Set UpEmailSet Up Email Common Providers 202 Open Email Set Up Email Microsoft Exchange ActiveSync EAS 204 Set UpEmailOther ProvidersTap Sign Tap Sign Your Email and Other Messages 205 206 Enter Advanced Account Settings Deletean EmailAccount Edit an Email Account 208 Createand Send anEmail Message Save aMessage as aDraft Add Attachments toa MessageReceive Email Messages Your Email and Other Messages 209 210 Open Attachments Your Email and Other Messages 211 Save Attachments View a ContactFrom anEmail Message Add a ContactFroman Email MessageReply to a Message Forwarda Message Mark aMessage as Read or Unread Movea Message to Another FolderFlagor Unflag a Message Show or Hide Message HeaderDetails View Mail Folders Add a Signatureto Outgoing MessagesAn open message Tap View all folders for an account Tap SetEmail Preferences Add a Folder as aFavorite 216 Reorder Accounts Reply to Meeting Invitations MessagingSend Email Messages From Within Another Application What Kinds of Messages Can ISend and Receive? Open Messaging Work WithConversationsContinue an existing conversation Tap the conversation 218 Your Email and Other Messages 219 SwitchBetweenMessaging Accounts ina ConversationSwitch Between Conversations View and Buddy List View 220 Create and Send a Text or Multimedia Message Your Email and Other Messages 221 Receive and View Textand Multimedia Messages View a Contact’sInformation From aMessage Add a ContactFroma MessageDial a NumberFroma Message Delete a Conversation Tap Sign Your Email and Other Messages 223 Set upan Instant Messaging IM Account Sign Out ofan IM Account Sign In to an IM AccountOpen Messaging Tap Buddies 224 Change YourCustom Message Send and Receive IM MessagesChange Your OnlineStatus Deletean IM Account Change Your IM Account Username orPasswordTurn Messaging Notifications On or Off Tap Remove Account Email & Messaging 228 Your Connections to the Web and Wireless Devices 229 Your Connections to the Web and Wireless Devices What Is aWi-Fi Connection? Wi-FiWhy Use a Wi-Fi Connection? Are ThereDifferent Kinds of Wi-Fi Networks? Your Connections to the Web and Wireless Devices 231 Turn Wi-FiOn andOff Connect to a New Open Network Open Wi-Fi Connectto aNew Secure Network Disconnect From a Network Username and/or Password. Certificate Tap SignConnect to a Previously Used Network Automatic IP settings, tap On or Off Customize Connection SettingsYour Connections to the Web and Wireless Devices 235 Subnet Address Gateway Open Location Services Location ServicesTap Agree or Don’t Agree 236 Go to aWebsite Your Connections to the Web and Wireless Devices 237Web Open Web Go to aWebsite Using SearchEnter 238 Navigate a Web Your Connections to the Web and Wireless Devices 239OpenAnother Browser 240 Add a Web Pageto theLauncher Tap Add To Launcher Your Connections to the Web and Wireless Devices 241Create a Bookmark 242 Opena BookmarkedTap Add Bookmark Edit, Reorder, or Delete a Bookmark Your Connections to the Web and Wireless Devices 243 Use Links on a Web Returnto Previously Viewed WebPages Your Connections to the Web and Wireless Devices 245 Customize Web Browser Settings Open Google Maps Google MapsHelp & Terms Get help 246 Get Directions Sprint NavigationSignIn to Sprint Navigation Tap Search 248 Search for aServiceOpen Sprint Navigation Tap Search What Is Bluetooth Wireless Technology? Bluetooth Wireless TechnologyTurn the BluetoothFeature On/Off Get Your Locationand Local TrafficInformation Make aPairing Request to AnotherDevice Accept a Pairing Request From Another Device 252 ConnectWith a Paired Device Disconnect From a Device Your Connections to the Web and Wireless Devices 253Deletea Device Rename aDevice 254 Your Resources 256 Troubleshooting 257 Troubleshooting 258 For Current Palm Smartphone UsersWant to transfer my data from my computer Can’t charge the battery BatteryNeed to replace the battery Troubleshooting 259 260 Troubleshooting 261 262 Troubleshooting 263 264 Can’t get the back cover off Troubleshooting 265 266 Can’t get theback cover back on Screen and Performance Troubleshooting 267Screenappears blank An applicationis not responding to taps 268 Applications arerunning slowerthan usualMy gestures in the gesture area aren’t working Troubleshooting 269 HaveScreen Lock turned on,and I’ve forgotten my password Phone Signal strengthis weakMy phonewon’t connectto the mobile network 270 Other personhears anecho Troubleshooting 271Hear my ownvoice echo My voiceis too quiet on the other end Hands-free Devices My phonehangs up when I holdit tomyearMy phone seems toturn offby itself 272 What is synchronization? Hear static or interferencewhen using myhands-freedeviceTroubleshooting 273 Synchronization Tap Remove Account, then tap Remove app name Account How do I set up synchronization with an online account? Troubleshooting 275 276 Notificationtells methat theserver could not be reached Troubleshooting 277 Have problems using my accountHave problems sending and receiving email 278 Haveproblemssending email Imap and POP accountsCan’t tell ifdata services are available Can’t send or receive text or multimedia messages Troubleshooting 279 280 My phonewon’t connect to the Internet Can’t access aTroubleshooting 281 Securesiterefuses topermit a transaction An image or map is too small on my screenIt takes a long time for a page to load 282 Calendar and Contacts Troubleshooting 283 284 Transferring Information From Your Computer Troubleshooting 285 286 Backing Up and Restoring Data Troubleshooting 287 Updates 288 Third-party Applications Getting more help Troubleshooting 289Making Room on Your Phone 290 Glossary 291 Glossary 292 Glossary 293 294 Glossary 295 296 Your Safety and Specifications 298 Regulatory and Safety Information 299 Regulatory and Safety Information FCC Statements 300 Regulatory and Safety Information Industry Canada Regulatory and Safety Information 301Antenna Care/Unauthorized Modifications Maximum scaled SAR values W/kg FCC Radio Frequency RF Safety Exposure302 Regulatory and Safety Information Regulatory and Safety Information 303 Hearing Aid Compatibility HAC Using Your Phone With aHearing Device304 Regulatory and Safety Information Regulatory and Safety Information 305 Protecting Your Battery 306 Regulatory and Safety Information Battery Handling Regulatory and Safety Information 307 Power SpecificationsAC Power Adapter Source Palm Recycling and Disposal Battery Source Palm308 Regulatory and Safety Information Regulatory and Safety Information 309 User SafetyOperational Warnings Persons with pacemakers should 310 Regulatory and Safety Information Regulatory and Safety Information 311 American Academy of Audiology National Institute for Occupational Safety and Health312 Regulatory and Safety Information Regulatory and Safety Information 313 Product Handling & Safety Driving Safety Tips Overview Driving Safety Regulatory and Safety Information 315 Driving Safety Tip Details 316 Regulatory and Safety Information Hands-Free Capability Regulatory and Safety Information 317General Operation Precautions Against ESD ESD Safety318 Regulatory and Safety Information Description of ESD Conditions That Enhance ESD Occurrences Regulatory and Safety Information 319Owner’s Record Product Palm PreTM Model Serial No 320 Regulatory and Safety Information 321 Specifications 322 Specifications Specifications 323 324 Numerics Index All Calendars view 148 all-day events Index 327 IndexPage Index 329 245 Dialing prefixes Index 331 Excel files 166, 169-171 Exchange ActiveSync accounts Index 333 Labels Language application 334 Index Index 335 Page Index 337 338 Index Index 339 Pictures 111, 220, 221, 280 text messages 220, 221 videos Index 341 See also informationPage Index 343