Palm Pre manual Have problems using my account, Have problems sending and receiving email

Email

I have problems using my account

Occasionally you may experience problems using an email account after you set it up. If you followed the account setup procedure (see “Set Up Email” on page 201) and are experiencing problems using the account, verify that the account complies with your email provider’s requirements:

⬤Verify both your password and your username for your email account.

⬤Some wireless service providers require you to be on their network to use your email account. If this is the case, be sure to use the Sprint network as the connection type for the account.

⬤Some wireless service providers have other requirements specific to their service. (Check with Sprint to find out whether any provider-specific requirements exist.)

⬤Make sure your ISP or email provider allows you to access email on a Pre phone. (Some providers do not offer this option at all; other providers require an upgrade for you to access email on a phone.)

⬤Email provider settings may change. (If your email account was working but you are currently experiencing problems, check with your email provider to find out whether any of the account have changed.)

⬤If you changed your password in an online email account, you must change the password on your phone (see “Edit an Email Account” on page 207).

I have problems sending and receiving email

⬤Make sure your phone is on and that your data connection to your mail server or email service provider has not been interrupted (see “Turn the Phone On/Off” on page 20).

⬤Short periods of time when email is unavailable are common, due to server problems or poor wireless coverage. (If you have problems sending or receiving mail for an extended period of time, check with your ISP or email service provider to verify that the service is working properly, and check with Sprint Customer Service for outage information in your area.)

Help

Section 4A: Troubleshooting 277