Palm Pre manual Troubleshooting 275

I want to sync with Outlook or Palm Desktop software on my computer

Your Pre phone does not support synchronization with Palm Desktop software or Outlook on your desktop computer. Your Pre phone, however, gives you options for synchronization without a cable. You can sync with online services that Palm has partnered with so that you can store and sync your info in online accounts. You can access your data even when you are not able to make a connection to the Web because a copy of your data is stored on your phone.

If you have data from a Palm smartphone in Outlook or Palm Desktop software, you can do a one-way import of the data to your phone (see “Transfer Data From Your Computer to Your New Phone” on page 19). You can assign this data to sync with an online account. You can also assign it to the Palm profile account. Data in this account is backed up to your Palm profile daily, so you can retrieve it if you need to reset your phone. But it is not a true sync, because you cannot change your Palm profile data anywhere except on your phone.

If your Outlook data is associated with a Microsoft Exchange ActiveSync account, you can synchronize the info wirelessly with Exchange ActiveSync.

Help

Tip

A number of third-party applications are available that let you synchronize data on your Pre phone with a desktop application. Visit palm.com/migrate-pre.to learn more.

I have an Exchange ActiveSync account at work, but my data is not being downloaded to my phone

Check with your system administrator to obtain or verify the name of the mail server that offers you wireless access to the corporate mail system. If you cannot obtain the name of this server (some companies do not give it out, because they do not want wireless access to their servers), you cannot synchronize with your Exchange ActiveSync account.

If your company requires you to change your password for accessing your Exchange ActiveSync account, you must change the password on your phone (see “Edit an Email Account” on page 207).

Section 4A: Troubleshooting 275