Palm Pre manual HaveScreen Lock turned on,and I’ve forgotten my password, Troubleshooting 269

⬤Some gestures begin in the gesture area and end in the touchscreen, and vice versa. (Crossing the border between the two areas with your finger is crucial to making the gesture successfully.)

⬤If you cannot make the back gesture, check to see if you have the next/previous app gesture turned on (see “Turn Advanced Gestures On/Off” on page 187). (If so, you need to make a short swipe left for the back gesture, and a full swipe right or left for the next or previous open app.)

⬤Likewise, you can’t use the next/previous app gesture unless you turn it on (see “Turn Advanced Gestures On/Off” on page 187).

⬤You can see animations of many gestures: Open Help and tap Clips. (Or go to palm.com/support to watch the animations on your desktop computer. Also, see “Use Gestures: Tap, Swipe, Drag, Flick, Pinch” on page 42.)

There are small icons in the lower-rightcorner of the screen

Those icons represent notifications that you have not opened or dismissed. For most types of notifications, if you do not tap a notification after a few seconds, it becomes an icon in the lower-right portion of the screen. If you see one or more icons, tap anywhere on the bottom of the screen to display your notifications.

I haveScreen Lock turned on,and I’ve forgotten my password

If you cannot remember your password to unlock the screen, you need to remotely reset your phone from your computer. This performs a full erase (see “I need to reset my phone but don’t understand the difference between a partial erase and a full erase” on page 286) that deletes all your data and stored files (pictures, videos, and so on) from your phone.

1.On your computer, go to palm.com/support

2.Enter your Palm profile email address and password.

3.Click Wipe Device to remotely reset your phone.

After the full erase, turn on your phone and sign in to your existing Palm profile—do not create a new profile! Any data that has been backed up to your profile, including third-party

Help

Section 4A: Troubleshooting 269