Troubleshooting
Symptoms and Solutions
If you have any questions, please refer to the following table before seeking service.
Symptom | Reason(s) | Solution(s) |
No power | Not connected. | Connect unit to wall outlet. |
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No picture | Video cable not securely connected. | Connect video cable. |
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| Audio cable not securely connected. | Connect audio cable. |
No sound | External amplifier/decoder off. | Power on amplifier/decoder. |
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| Incorrect audio output setting. | Set to correct mode. |
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Distorted picture | Disc is dirty. | Clean disc or try another one. |
| Distortion in fast forward or backward mode. | Normal condition. |
Brightness unsteady | External equipment. | Connect DVD player directly to TV. |
or picture with noise | ||
| No disc. | Insert disc. |
| Disc not readable. | Insert readable disc (check disc type). |
No playback. |
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Disc loaded upside down. | Replace disc with label side up. | |
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| Disc incorrectly loaded. | Load the disc correctly. |
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| Disc is dirty. | Clean the disc. |
| TV screen has menu. | Press Setup to turn off the menu. |
| Parental lock enabled. | Unlock it or change the rating. |
Keys do not |
| Switch on/off power or unplug/replug |
function | Abnormal condition. | the power cord. |
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Remote control | Remote not pointed directly at unit. | Point remote directly at IR sensor. |
does not work | Remote too far from unit. | Operate remote within 25 feet |
| Batteries are dead. | Replace batteries |
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