If you have any questions, please refer to the following table before seeking service.
Not connected.
Video cable not securely connected.
Audio cable not securely connected
.
External amplifier/decoder off.
Incorrect audio output setting.
Disc is dirty.
Distortion in fast forward or backward mode.
External equipment.
No disc.
Disc not readable.
Disc loaded upside down.
Disc incorrectly loaded.
Disc is dirty.
TV screen has menu.
Parental lock enabled.
Abnormal condition.
Remote not pointed directly at unit.
Remote too far from unit.
Batteries are dead.
31
Connect unit to wall outlet.
Connect video cable.
Connect audio cable.
Power on amplifier/decoder.
Set to correct mode.
Clean disc or try another one.
Normal condition.
Connect DVD player directly to TV.
Insert disc.
Insert readable disc (check disc type).
Replace disc with label side up.
Load the disc correctly.
Clean the disc.
Press Setup to turn off the menu.
Unlock it or change the rating.
Switch on/off power or unplug/replug
the power cord.
Point remote directly at IR sensor.
Operate remote within 25 feet
Replace batteries
No power
No picture
No sound
Distorted picture
Brightness unsteady
or picture with noise
No playback.
Keys do not
function
Remote control
does not work
Symptom Reason(s) Solution(s)
Troubleshooting