Panasonic CF-52 appendix Troubleshooting Basic, Starting Up

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

Panasonic Technical Support (		page 35). You can also check the computer’s status in the PC Information Viewer
(	Reference Manual “Checking the Computer’s Usage Status”).
	Starting Up
	Cannot start up.	Connect the AC adaptor.
	The power indicator or bat-	Insert a fully charged battery.
	tery indicator is not lit.	Remove the battery pack and the AC adaptor, then connect them again.
		If a device is connected to the USB port, disconnect the device, or set [USB Port] or
		[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
		If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-
		Card Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
	The power is turned on but	The computer is warming up before start up. Wait for the computer to start up (takes
	“Warming up the system (up	up to 30 minutes). If, “Cannot warm up the system” is displayed, the computer failed
	to 30 minutes)” appears.	to warm up and does not start. In this case, turn off the computer, leave it in an envi-
		ronment of 5 °C {41 °F} or higher temperature for about an hour, and then turn on
		the power once more.
	Cannot turn on the computer.	Leave it in an environment of 5 °C {41 °F} or higher temperature for about an hour,
	The computer does not	then turn on the power once more.
	resume from sleep.
	(The power indicator blinks
	quickly in green.)
	You have forgotten the	Supervisor Password or User Password: Contact Panasonic Technical Support
	password.	( page 35).
		Administrator password:
		• If you have a password reset disk, you can reset the administrator password. Set
		the disk and enter any wrong password, then follow the on-screen instructions and
		set a new password.
		• If you do not have a password reset disk, reinstall ( page 20) and set up Win-
		dows, and then set a new password.
	“Remove disks or other	A floppy disk is in the drive and it does not contain system startup information.
	media. Press any key to	Remove the floppy disk and press any key.
	restart” or a similar mes-	If a device is connected to the USB port, disconnect the device, or set [USB Port] or
	sage appears.	[Legacy USB Support] to [Disable] in the [Advanced] menu of the Setup Utility.
		If a device is connected to the ExpressCard slot, disconnect the device, or set [Express-
		Card Slot] to [Disable] in the [Advanced] menu of the Setup Utility.
		If the problem persists after removing the disk, it may be a hard disk failure. Contact
		Panasonic Technical Support (			page 35).
	Windows startup and opera-	Press		in the Setup Utility (	page 22 “To start the Setup Utility”) to return the
			F9
	tion is slow.	Setup Utility settings (excluding the passwords) to the default values. Start the
		Setup Utility and make the settings again. (Note that the processing speed depends
		on the application software, so this procedure may not make Windows faster.)
		If you installed a resident software after purchase, turn off the residence.
	The date and time are incor-	Make the correct settings. Click			(Start) - [Control Panel] - [Clock, Language, and
	rect.	Region] - [Date and Time].
		If the problem persists, the internal clock battery may need to be replaced. Contact
		Panasonic Technical Support (			page 35).
		When the computer is connected to LAN, check the date and time of the server.
		The 2100 A.D. or later year will not be correctly recognized on this computer.
	[Executing Battery Recali-	The Battery Recalibration was canceled before Windows was shut down last time.
	bration] screen appears.	To start up Windows, turn off the computer by the power switch, and then turn on.

Troubleshooting Useful Information Getting Started

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