Hardware Diagnostics

Troubleshooting Useful Information Getting Started

Appendix

If it appears that the hardware installed in this computer is not operating properly, you can use the PC-Diagnostic Utility to determine whether or not there is a problem.

If the utility discovers a problem in the hardware, contact Panasonic Technical Support. Software cannot be checked using this utility.

Hardware that can be checked using the PC-Diagnostic Utility

CPU

Memory

Hard Disk

CD/DVD Drive

Video Controller

Sound*1

Modem

LAN

Wireless LAN*2

Wireless WAN*3

Bluetooth*4

USB

IEEE 1394

PC Card Controller

SD Card Controller

Smart Card*5

Serial Port

Keyboard

Touch Pad

*1

The beep will not sound if mute is using Windows.

*2

Only for model with wireless LAN

*3

Only for model with wireless WAN

*4

Only for model with Bluetooth

*5

Only for model with Smart Card slot

When the video diagnostic check is running, the display may be distorted, and when the audio diagnostic check is running, sounds may be generated from the speaker. These are not malfunctions.

Regarding the PC-Diagnostic Utility

NOTE

For the hard disk and memory only, you can select standard diagnostic check or extended diagnostic check. When the PC-Diagnostic Utility starts up, it will run the standard diagnostic check.

We recommend that you use the touch pad for operations. When not using the touch pad, you can operate using the internal keyboard instead.

Operations

Touch pad operations

 

 

 

Internal keyboard operations

Select icon

Place the cursor above the icon

 

Press

 

 

 

, and then press

 

 

 

 

 

 

Space

 

 

 

 

 

 

( (close) cannot be selected)

 

 

 

 

 

 

 

Click the icon

Tap or click (right click cannot be used)

Press

 

 

 

above the icon

Space

Complete the PC-Diagnos-

Click (close)

 

Press

 

+

 

 

+

 

.

 

Ctrl

Alt

Del

tics Utility and then restart

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the computer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the touch pad does not operate properly, press Ctrl+Alt+Del to restart the computer, or press the power switch to turn the power off, and then restart the PC-Diagnostic Utility.

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Panasonic CF-52 appendix Hardware Diagnostics, Regarding the PC-Diagnostic Utility