Troubleshooting guide
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Cannot display Direct Navigator | ≥This screen cannot be displayed during recording or copy. | — |
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screen. |
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Cannot edit or format a card. | ≥Release the card’s protection setting. (With some cards, the “Write Protection Off” message | 54 |
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([EH68]) | sometimes appears on the screen even when protection has been set.) |
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The contents of the card cannot | ≥Remove the card from the slot and then insert again. If this does not solve the problem, turn | — |
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be read. | off and turn on the unit again. |
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([EH68]) | ≥The card format is not compatible with the unit. (The contents on the card may be damaged.) | 13, 14 |
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| This unit is compatible with SD Memory Cards that meet SD Card Specifications FAT12 and |
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| FAT16 formats, as well as SDHC Memory Cards in FAT32 format. | 13 |
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| ≥The card contains a folder structure and/or file extensions that are not compatible with this |
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| unit. | — |
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| ≥You can use SD Memory Cards with capacities from 8 MB to 2 GB and SDHC Memory Cards |
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| with capacities from 4 GB to 16 GB. | — |
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| ≥This unit cannot play AVCHD format motion pictures or MPEG4 on an SD card. |
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Copying, deleting and setting | ≥When there are a lot of folders and files, it may sometimes take a few hours. | — |
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protection takes a long time. | ≥When repeating copying or deleting, it may sometimes take a long time. Format the disc or | 55 |
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([EH68]) | card. |
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USB |
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The contents of the USB memory | ≥Remove the USB memory from the USB port and then insert again. If this does not solve the | — |
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cannot be read. | problem, turn off and turn on the unit again. | 15 |
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| ≥Check that the USB memory is inserted correctly. |
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| ≥The format of the USB memory or of its contents is not compatible with the unit. (The | 13, 14 |
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| contents on the USB memory may be damaged.) | 14 |
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| ≥The USB memory contains a folder structure and/or file extensions that are not compatible |
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| with this unit. | — |
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| ≥Turn off and then turn on the unit again. |
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| ≥USB memories connected using a USB extension cable or a USB hub may not be | — |
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| recognized by this unit. | 13 |
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| ≥Some USB memories cannot be used with this unit. |
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| ≥If inserted during playback, recording or copying etc., the USB memory may not be | — |
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| recognized by this unit. |
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VIERA Link |
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VIERA Link doesn’t work. | ≥Check the HDMI cable connection. Check that “HDMI” is displayed on the front display when | — |
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| the power for the main unit is set to On. | 60 |
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| ≥Make sure that “VIERA Link” is set to “On”. |
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| ≥Check the “HDAVI Control” settings on the connected device. | — |
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| ≥Some functions may not work if depending on the version of “HDAVI Control” of the connected | — |
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| equipment. This unit supports “HDAVI Control 3” functions. | — |
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| ≥If the connection for the equipment connected with HDMI was changed, or if there was a |
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| power failure or the plug was removed from the household mains socket, “HDAVI Control” may |
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| not work. |
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| In this case, perform the following operations. |
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| 1 When the HDMI cable is connected to all equipment with the power on, turn the TV (VIERA) |
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| on again. |
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| 2 Change the TV (VIERA) settings for the “HDAVI Control” function to off, and then set to on |
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| again. (For more information, see the VIERA operating instructions.) |
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| 3 Switch the VIERA input to HDMI connection with this unit, and after this unit’s screen is |
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| displayed check that “HDAVI Control” is working. |
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The operation on this unit (music | ≥The operation on this unit may be interrupted when you press buttons on the TV remote | — |
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playback etc.) is interrupted. | control that do not work for VIERA Link functions. |
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To reset this unit |
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To return all the settings other | ≥Select “Yes” in “Shipping Condition” in the Setup menu. All the settings except for the ratings | 61 |
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than the main ones to the factory | level, ratings password and clock settings return to the factory preset. The timer recording |
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preset | programmes are also cancelled. | 61 |
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| ≥Select “Yes” in “Default Settings” in the Setup menu. All the settings other than the tuning |
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| settings, clock settings, country settings§, disc language settings, ratings level, ratings |
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| password, remote control code, return to the factory presets. | — |
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| ≥Press and hold [X CH] and [CH W] on the main unit until the country setting screen§ or the |
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| clock settings return to the factory preset. The timer recording programmes are also |
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| cancelled. |
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| § Only for Australia and N.Z. |
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To reset the ratings level | ≥While the disc tray is open, press [DRIVE SELECT] to select the DVD drive, then press and | — |
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settings | hold [¥ REC] and [1] (PLAY) on the main unit at the same time for 5 or more seconds. |
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To restore the unit if it freezes | ≥Press and hold [Í/I] on the main unit for 10 seconds. (The settings remain.) | — |
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due to one of the safety devices |
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being activated |
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RQT9075
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