Troubleshooting

If a problem occurs while the unit is being used, first check the following items. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.

Symptom

Possible Cause

Remedy

 

 

 

 

The power cord is not plugged in.

Insert the power plug firmly.

The LCD does not display

 

 

A fuse has blown.

 

when the power switch is

Pull out the power plug, then call for

 

turned ON.

Foreign matter is lodged in the fan,

service.

 

preventing it from rotating.

 

 

 

 

 

The rollers are dirty.

Clean all of the rollers. (See page 36

 

through 38.)

 

 

A double feeding problem

 

 

The ADF / manual feed selector is not

 

occurs.

Adjust the ADF / manual feed selector.

set properly.

 

 

 

(See page 33.)

 

Retard Roller is not installed correctly.

 

 

 

 

 

 

The document is creased or torn, or

Make a copy of the document on paper

 

of the specified size [between

 

longer than A3 size or smaller than

 

48a70mm (1.9a2.75 in.) and A3 size]

The document stops during

48a70mm (1.9a2.75 in).

and scan the copy.

 

scanning.

 

 

 

Refer to the next page when an error is

 

 

 

The document is jammed.

displayed.

 

 

(See pages 50 and 51.)

 

 

 

The document is not fed

The rollers are dirty.

Clean all of the rollers.

smoothly during scanning.

(See page 36 through 39.)

 

 

 

 

The scanned document is

The document to be scanned was

Load the document correctly.

blank.

loaded face down (upside down).

 

 

 

 

The scanned document is

The document guides were not touching

Set the document guides or the

the edges of the document, or the

skewed.

document correctly.

document was skewed when loaded.

 

 

 

 

 

Vertical lines appear on the

The sensor rollers, scanning section glass

Wipe the dirty parts with a clean cloth.

scanned document.

or the rubber rollers are dirty.

(See page 36 through 39.)

 

 

 

 

 

Turn the computer OFF. Turn the scanner

 

 

ON, and then turn the computer ON again.

The computer does not

 

 

The computer cannot recognize the

Confirm the SCSI ID, product ID and

recognize the scanner. The

terminator, and then set them correctly.

scanner does not operate

scanner.

 

Use a shielded cable which is as short

correctly.

 

 

as possible.

 

 

 

 

Reduce the SCSI transfer rate, and

 

 

then proceed. (See page 27.)

 

 

 

The scanned document is

The sensor rollers are dirty.

Clean the sensor rollers.

faint.

(See pages 38 through 39.)

 

 

 

 

The double feed detection

There is dust from the paper on the

Please clean the double feed detection

sensor with the included blower. (Refer

sensor is not operating.

double feed detection sensor.

to page 39.)

 

 

 

 

 

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