Troubleshooting
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| Possible Cause |
| Remedy |
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| The rollers are dirty. | Clean all of the rollers. (See page 23.) | ||||
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| The rollers have reached their life | Replace the paper feed roller module | ||||
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| and the | retard | roller | module. (See | ||
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Double | feeding | problems | The document is curled or folded. | Flatten the document and load it again | ||||||||
occurs frequently | or | the | after reducing the pages. |
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scanner stops loading while |
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| Make a | copy | of the | document | on | |||||||
scanning. |
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| The irregular type document is to be | ||||||
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| specified | paper | (see | and | ||||
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| scanned. | |||||
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| scan the copy. |
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| The document has a length of less | Make a copy of the document on paper | ||||
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| than 70 mm (2.75 in.). | of the specified size and scan the copy. | ||||
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| (See page 13.) |
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A | paper | jam | occurs | The ADF/manual feed selector is not | Set the ADF/manual feed selector | |||||||
frequently. |
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| set in the correct position. | correctly. (See page 17.) |
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| The document guides are not adjusted |
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| to the size of the document to be | Adjust the document guides properly to | ||||
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| scanned. | the size of the document to be | ||||
Scanned image is aslant. |
| The document to be scanned is set | scanned. |
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| aslant on the hopper tray. |
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| Right and left sides of the document to | Remove curl and fold then reduce the | ||||
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| be scanned are not the same in height, | |||||
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| amount of the document. |
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| because of curl and fold. |
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The | scanned |
| document | is | The document to be scanned was | Load the document correctly. |
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blank. |
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| loaded face down (upside down). | (See page 15.) |
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Vertical lines appear on the | The image sensor covers are dirty. | Clean the image sensor covers (F and | ||||||||||
scanned document. |
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| B). (See page 26.) |
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| The image sensor covers are dirty. | Clean the image sensor covers (F and | ||||
The | scanning | density | is | B). (See page 26.) |
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uneven. |
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| The quantity distribution of light varies. | Adjust shading. Please refer to section | |||||
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| 4.6 of a user utility reference manual. | |||||
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The color of the scanned |
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document | is | extremely | The settings of the computer monitor is | Adjust the computer monitor settings. | ||||||||
different | from |
| the | original | wrong. | |||||||
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document. |
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Dark spots or noise appear | The image sensor covers are dirty. | Clean the image sensor covers. (See | ||||||||||
on the scanned documents. | page 26.) |
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Scanned | image has moire | It is caused by printing pattern of the | Please use the moire reduction | |||||||||
fringes such as stripe or | document and the congeniality of the | function or change the resolution and | ||||||||||
wavy pattern noise. |
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| scanning resolution. | try to scan. |
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