Troubleshooting

 

Symptom

 

Possible Cause

 

Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The rollers are dirty.

Clean all of the rollers. (See page 23.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The rollers have reached their life

Replace the paper feed roller module

 

 

 

 

 

 

 

and the

retard

roller

module. (See

 

 

 

 

 

 

 

expectancy.

 

 

 

 

 

 

 

page 27 and page 29.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Double

feeding

problems

The document is curled or folded.

Flatten the document and load it again

occurs frequently

or

the

after reducing the pages.

 

 

 

scanner stops loading while

 

 

 

 

 

 

 

Make a

copy

of the

document

on

scanning.

 

 

 

 

 

The irregular type document is to be

 

 

 

 

 

specified

paper

(see

page 13)

and

 

 

 

 

 

 

 

scanned.

 

 

 

 

 

 

 

scan the copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The document has a length of less

Make a copy of the document on paper

 

 

 

 

 

 

 

than 70 mm (2.75 in.).

of the specified size and scan the copy.

 

 

 

 

 

 

 

 

(See page 13.)

 

 

 

 

 

 

 

 

 

A

paper

jam

occurs

The ADF/manual feed selector is not

Set the ADF/manual feed selector

frequently.

 

 

 

 

set in the correct position.

correctly. (See page 17.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The document guides are not adjusted

 

 

 

 

 

 

 

 

 

 

 

 

to the size of the document to be

Adjust the document guides properly to

 

 

 

 

 

 

 

scanned.

the size of the document to be

Scanned image is aslant.

 

The document to be scanned is set

scanned.

 

 

 

 

 

aslant on the hopper tray.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Right and left sides of the document to

Remove curl and fold then reduce the

 

 

 

 

 

 

 

be scanned are not the same in height,

 

 

 

 

 

 

 

amount of the document.

 

 

 

 

 

 

 

 

because of curl and fold.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

scanned

 

document

is

The document to be scanned was

Load the document correctly.

 

blank.

 

 

 

 

 

loaded face down (upside down).

(See page 15.)

 

 

 

 

 

 

Vertical lines appear on the

The image sensor covers are dirty.

Clean the image sensor covers (F and

scanned document.

 

 

B). (See page 26.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The image sensor covers are dirty.

Clean the image sensor covers (F and

The

scanning

density

is

B). (See page 26.)

 

 

 

 

 

 

 

 

 

 

 

uneven.

 

 

 

 

 

The quantity distribution of light varies.

Adjust shading. Please refer to section

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4.6 of a user utility reference manual.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The color of the scanned

 

 

 

 

 

 

document

is

extremely

The settings of the computer monitor is

Adjust the computer monitor settings.

different

from

 

the

original

wrong.

 

 

 

 

 

 

document.

 

 

 

 

 

 

 

 

 

 

 

 

 

Dark spots or noise appear

The image sensor covers are dirty.

Clean the image sensor covers. (See

on the scanned documents.

page 26.)

 

 

 

 

 

 

 

 

 

 

 

 

 

Scanned

image has moire

It is caused by printing pattern of the

Please use the moire reduction

fringes such as stripe or

document and the congeniality of the

function or change the resolution and

wavy pattern noise.

 

 

scanning resolution.

try to scan.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

37