Troubleshooting

If a problem occurs while the unit is being used, check the following items and check the scanner status with the User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service.

 

Symptom

 

 

Possible Cause

 

 

 

Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

front door

cannot be

 

 

Open

the

pre-imprinter

door

and

The screw is not loosened.

loosen the

screw.

(Refer to

the

opened.

 

 

 

 

 

 

Installation Manual on page 19.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The LED does not light when

The power cord is not plugged in.

Insert the power plug firmly.

 

 

 

 

 

 

 

 

 

 

 

 

the

power switch is turned

Problem with power supply.

Disconnect

the

scanner

from

the

ON.

 

 

 

 

 

 

 

 

electric outlet and call for service.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The scanner is not connected to the

Connect the cables correctly.

 

 

 

 

 

 

computer correctly.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

computer

does

not

 

 

Uninstall the scanner from the

recognize the scanner.

 

The scanner is not registered

computer.

 

 

 

 

 

 

 

 

 

 

 

Register the scanner hardware again.

 

 

 

 

 

correctly.

 

 

 

 

 

(Refer to the Installation Manual on

 

 

 

 

 

 

 

 

 

 

 

 

 

 

pages 25 and 26.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check your computer whether the

 

 

 

 

 

The computer cannot recognize the

SCSI card is installed correctly using

 

 

 

 

 

SCSI card.

the device manager’s property. Refer

 

 

 

 

 

 

 

to the Installation Manual on page 24.

 

 

SCSI

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The same ID number is used for the

Use the different SCSI ID numbers for

 

 

connection

 

 

scanner and the other device.

each devices. (See page 12.)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The scanner was turned on after the

Turn

the

computer

OFF.

Turn

the

 

 

 

 

 

scanner

ON,

and

then

turn

the

 

 

 

 

 

computer was turned on.

 

 

 

 

 

computer ON again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the computer whether the USB

 

 

 

 

 

The USB interface of the computer is

interface of your computer is installed

 

 

 

 

 

not installed correctly.

correctly using the device manager’s

 

 

USB

 

 

 

property.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

scanner is connected via USB

 

 

 

 

 

 

 

 

 

 

connection

Do not connect via USB hub.

 

 

 

 

 

 

hub.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

cable without High-Seed logo is

Use the cable with High-Speed logo.

 

 

 

 

 

used.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Scan speed is slow at USB

The scanner is connected with USB

Connect with USB 2.0.

 

 

 

connection.

 

 

1.1.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

document

has

been

The document is not loaded

Load the document correctly.

 

properly.

(See pages 13–16.)

 

 

 

loaded on the hopper tray.

 

 

 

 

 

 

 

 

 

 

The sensor cannot detect the

 

 

 

 

 

 

 

 

But the scanner does not

 

 

 

 

 

 

 

 

start scanning.

 

 

document as the edge of the document

Flatten the document and load it again.

 

 

 

 

 

is curled.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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