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Panasonic KX-MB3010, KX-MB3020 11.1 Error messages Reports (KX-MB3020 only)

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11. Help

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11HelpError Messages

11.1 Error messages – Reports (KX-MB3020 only)

If a problem occurs during fax transmission or reception, one of the following messages will be printed on the

confirmation and journal reports (page 41).

Message Code Cause & Solution

COMMUNICATION ERROR 40-42

46-72

FF

LA transmission or reception error occurred. Try

again or check with the other party.

43

44

LA line problem occurred. Connect the telephone line

cord to a different jack and try again.

LAn overseas transmission error occurred. Try using

the overseas mode (feature #411 on page 59).

DOCUMENT JAMMED ----- LRemove the jammed document (page 95).

ERROR-NOT YOUR UNIT 53

54

59

70

LA transmission or reception error occurred because

of a problem with the other party’s fax machine.

Check with the other party.

JUNK FAX PROH. REJECT ----- LThe junk fax prohibitor feature of this unit rejected

fax reception.

MEMORY FULL ----- LThe memory is full of received documents due to a

lack of recording paper or a recording paper jam.

Load paper (page 13) or remove the jammed paper

(page 89).

LIf the PC fax setting (feature #442 on page 62) is set

to “ALWAYS”, check the connection between the

computer and the unit.

LIf the fax preview mode (feature #448 on page 50) is

set to “ON”, view, print or save the documents on the

web browser, and then erase unnecessary

documents (page 50).

NO DOCUMENT / FAILED PICKUP ----- LThe document was not fed into the unit properly. Re-

insert it and try again.

OTHER FAX NOT RESPONDING ----- LThe other party’s fax machine is busy or has run out

of recording paper. Try again.

LThe other party’s fax machine rings too many times.

Send the fax manually (page 41).

LThe other party’s machine is not a fax machine.

Check with the other party.

LThe number you dialed is not in service.

PRESSED THE ‘Stop’ KEY ----- L{Stop} was pressed and fax communication was

canceled.

THE COVER WAS OPENED ----- LThe left cover was opened. Close it and try again.

OK ----- LFax transmission or reception was successful.

Contents

Main Page Important Information For your safety For best performance Important Information Illegal copies Table of Contents 1. Introduction and Installation Accessories Finding the Controls Installation 2. Preparation Page 1.1 Supplied accessories 1.2 Accessory information 1.3 Button descriptions 1.4 Overview 10 1.5 Toner cartridge and drum cartridge 1 2 3 4 Page op n 1.6 Recording paper 1 2 3 4 Approx. 4.8 kg (10.6 lb) 6 8 9 2.1 Connections 3 l k 9 2.2 Turning the power switch ON 2.3 Dialing mode (KX-MB3020 2.4 Selecting the operation mode (Scan/Copy) (Fax: KX-MB3020 2.5 Setting the original (5/32") 2.5.1 Using the scanner glass 1 2 18 2.5.2 Using the automatic document feeder 4 mm 208 mm (8 216 mm (8 2.6 Help function (KX-MB3020 1 2 3 2.7 Adjusting the volume (KX- MB3020 only) {Fax}{V}{^} 2.8 Date and time {<}{>}{Fax} 1 2 4 2.9 Your logo (KX-MB3020 only) 2.10 Your fax number (KX- MB3020 only) 22 2.11 Configuring the unit to access the LAN 2.11.1 Setting up automatically with a DHCP server 1 2 2.11.2 Setting up manually 2.12 Installing Multi-Function Station 2.12.1 Required computer environment 2.12.2 Installing Multi-Function Station on a computer 1 2 Page 2.13 Starting Multi-Function Station Page 3. Printer 3.1 Printing from Windows applications 1 3 4 3.1.1 Duplex printing 3.2 Printing a received email attachment automatically (LAN connection only) ABC 1 2 3 4 5 Page 4.1 Scanning from the unit (Push Scan) 4. Scanner 4 5 6 4.1.4 Scan to OCR 4.2 Scanning from a computer (Pull Scan) 4. Scanner 4.2.3 Using other applications 2 3 4 5.1 Making a copy 5.1.1 Using the scanner glass {Set}{V}{^} 1 2 3 5.2 More copying features {Stop} 5.2.1 Zoom copy (enlargement / reduction) 2 4 5.2.2 Collate copy 2 4 5 6 5.2.3 Duplex copy Page Page 5.2.7 Booklet feature 2 3 4 5 6 7 Page 6.1 Sending a fax manually 6.1.1 Using the scanner glass {Redial} 1 2 3 6.2 Storing items for the one- touch dial feature and navigator directory 6.3 Sending a fax using one- touch dial feature and navigator directory 6.4 Broadcast transmission Page 6.5 Sending a computer document as a fax message from your computer 1 {Set}{V}{^} 3 4 5 6.7 Receiving a fax manually Auto answer OFF 6.7.1 Activating TEL mode 6.8 Using the unit with an answering machine 6.8.1 Setting up the unit and an answering machine 1 2 6.9 Junk fax prohibitor (preventing fax reception from undesired callers) 6.9.1 Activating the junk fax prohibitor 1 2 3 6.9.2 Storing undesired callers 1 6.10 Receiving a fax on your computer 1 2 3 6.11 Web fax preview (LAN connection only) 7. Caller ID (KX-MB3020 only) 7.1 Caller ID service 7.1.1 How Caller ID is displayed 7.2 Viewing and calling back using caller information 1 2 7.3 Erasing caller information 7.4 Storing caller information 8. Distinctive Ring (KX-MB3020 only) 8.1 Distinctive Ring service 8.2 Using two or more phone numbers on a single telephone line 8.2.1 Activating the Distinctive Ring feature 1 2 3 8.3 Using three or more phone numbers on a single telephone line 9.1 Programming 1 2 3 4 5 9.2 Basic features Page Page Page 9.3 Fax features (KX-MB3020 only) Page Page Page 9.4 Copy features 9.5 PC print features Page 9.6 Scan features Page 9.7 LAN features Page 9.8 Network features (LAN connection only) Page 10.1 Character entry 10.2 Status of the unit 10.2.1 Using Remote Control 1 2 10.3 Canceling the operations 1 2 10.4 Lower input tray (optional) Approx. 4.8 kg (10.6 lb) 10.5 Setting the lower input tray 11.1 Error messages Reports (KX-MB3020 only) 11.2 Error messages Display Page Page 80 11.3 When a function does not work 11.3.1 General 11.3.2 Printing problems ABC 82 11.3.3 Scanner 11.3.4 Copier 11.3.5 Fax (KX-MB3020 only) Page Page 86 11.3.6 Network 11.3.7 Using an answering machine (KX-MB3020 only) 11.3.8 If a power failure occurs 1 Page 12.1 Recording paper jam 2 j k l m n p o Page Page 12.2 Document jams (Automatic document feeder) 13.1 Cleaning the white plates and glass 13.2 Cleaning the document feeder rollers 14.1 Reference lists and reports 1 3 2 14.2 Specifications Page Page 14.3 Information of copyrights and licenses Page Page Page Page Page Page Page Page Page 15.1 Index