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Panasonic Advanced Hybrid System, KX-TA624 - page 223

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Section 6

Troubleshooting

PSQX1708ZA-14E.QX 99.10.15 1:11 PM Page 1

Contents

Main System Highlights Calling from the outside (Direct Inward System Access) System Expansion System Capacity Page Page Page 6 SERIAL NO. DATE OF PURCHASE NAME OF DEALER DEALERS ADDRESS For your future reference Introduction Structure of the Manual Description of the Symbols Mainly Used in this manual Section 1 Basic System Construction Section 2 Installation Section 3 Features Page Section 4 System Programming Page Page Page Page Page 1-2 1 Basic System Construction System Connection Diagram Page 2-2 2.1 Before Installation Safety Installation Instructions Installation Precautions Wiring Precautions 2.1 Before Installation Warning: 2-4 2.2 Unpacking Optional Cards 2.3 Names and Locations 2.4 Wall Mounting Mounting on a Wooden Wall Template 2-6 2.5 Frame Ground Connection IMPORTANT!!! 2.6 Opening the Top Front Cover Connection Installing Lightning Protectors Page Installation of an Earth Rod 2-10 2.8 Extension Connection Telephone Wiring 2.8 Extension Connection Connection 2-12 2.9 External Pager (Paging Equipment) Connection 2.10 External Music Connection 2-14 2.11 Parallelled Telephone Connection Using a Modular T-Adaptor 2.12 Polarity Sensitive Telephone Connection 2-16 Installation 2-17 Connection Chart for a Printer / Personal Computer with the System If you connect a printer or a PC with a 9-pin cable, follow the chart below. If you connect a printer or a PC with a 25-pin cable, follow the chart below. 2-18 Serial Interface (RS-232C) Signals 2.14 Location of Optional Cards NOTE: 2.15 OGM/FAX Detection Card Installation Power off the system, and unplug the AC cord before installing an optional card. 2-20 2.15 OGM/FAX Detection Card Installation Maximum cable length Installing the Doorphone 2-22 Doorphone/Door Opener Installation Installation 2-23 Wiring of the Doorphone 2-24 Connecting Door Openers 3-CO Line and 8 Ext Expansion Card Installation (KX-TA62477) 8 SLT Extension Expansion Card Installation (KX-TA62474) Installing the KX-TA62477 2-26 Installing the KX-TA62474 2-28 Installing the KX-TA62477 and KX-TA62474 2-30 2.18 Auxiliary Connection for Power Failure Transfer Page 2-32 2.21 Starting the System for the First Time 2.22 System Restart 2-34 2.23 System Data Clear Page 3-2 Absent Message Capability Account Code Entry Alternate Calling Ring/Voice 3-4 Automatic Exchange Line Access Number Automatic Callback Busy (Camp-On) Automatic Route Selection (ARS) 3-6 To specify how to modify the dialled number,and specify a trunk group for each route To specify exchange lines in the trunk groups Page 3-8 Flow chart of possible cases and results for ARS calls Page 3-10 B Busy Extension Signalling Call Barring 3-12 Combination of denied codes and exception codes Flow chart of Call Barring Call Barring for System Speed Dialling Call Barring Extension Lock Boundary Class 3-14 Call Barring Override by Account Codes Flow chart of Call Barring Override Calling Party Control (CPC) Signal Detection Call Forwarding 3-16 Call Park Call Splitting Call Pickup 3-18 Call Transfer to Extension Call Transfer to Exchange Line Call Waiting 3-20 Conference (3-party) 3 Features C-D Conference (5-party) Data Line Security 3-22 Direct Inward System Access (DISA) Direct In Line (DIL) Date and Time Setting Page 3-24 DISA Operation Calling an extension by following the outgoing message Calling an extension without an outgoing message (Internal DISA) Features 3-25 Flow chart of possible cases and results for DISA calls Note: The explanation for *1 through *16 is on the next page. 3-26 Page 3-28 Distinctive Dial Tones Display Contrast Adjustment Do Not Disturb (DND) 3-30 Doorphone Call Door Opener DSS Console Page Extension Button Confirmation Executive Busy Override 3-34 Extension Feature Clear Extension Group 3-36 Extension Hunting Extension Lock Extension Password / System Password 3-38 External Feature Access 3 Features F Flexible Buttons 3-40 H Hold Handsfree Answerback Handsfree Operation 3 Features H Host PBX Access 3-42 I Intercom Calling Intercept Routing 3 Features L Language Selection Limited Call Duration Line Access Keys 3-44 L Log-In/Log-Out 3 Features M Microphone Mute Message Waiting M-O Music on Hold / Background Music (BGM) One-Touch Dialling 3-46 Operator Call Operator / Manager Extension Outgoing Message (OGM) 3-48 Page 3-50 Page 3-52 Outside Calling Paging 3-54 P Parallelled Telephone Connection Personal Speed Dialling Polarity Reverse Detection Pickup Dialling 3-56 P Preferred Line Assignment Incoming Power Failure Transfer Proprietary Telephone Setting Data Default Set Preferred Line Assignment Outgoing 3-58 P-R Pulse to Tone Conversion Recall 3 Features R Receiving Calls Recall Button on a Single Line Telephone 3-60 R Ringing Pattern Selection Redial 3 Features R Room Monitor 3-62 S Self-Extension Number Confirmation Secret Dialling 3 Features S Station Message Detail Recording (SMDR) An example of a printed call record: 3-64 S System Data Default Set 3 Features S-T System Speed Dialling Timed Reminder 3-66 T Time (Day/Night/Lunch) Service 3 Features U Uniform Call Distribution (UCD) 3-68 U Outline of a UCD Features 3-69 3 Features U Note: The explanation for *1 through *11 is on the next page. Flow chart of possible cases and results for UCD calls 3-70 U 3 Features V Voice Mail Integration for KX-TVP100 3-72 V 3 Features V 3-74 V- W Walking COS Volume Control Page Default Setting NOTE: Required Telephone Set Before entering the programming mode Placing the Overlay on a Telephone To enter the programming mode Programming sequence To exit the programming mode [404] Trunk Group Assignment ! 4-4 Additional Information Programming example 4.2 System Programming [000]-[001] [000] Date and Time Setting [001] System Speed Dialling Entry 100 4-6 [001]-[002] 4.2 System Programming [002] System Password 4.2 System Programming [003]-[004] [003] DSS Console Port Assignment [004] Paired Telephone Assignment for DSS Console 4-8 [005]-[006] 4.2 System Programming [005] One-Touch Transfer Using a DSS Button [006] Time (Day/Night/Lunch) Service Changing Mode 4.2 System Programming [007]-[008] [007] Time (Day/Night/Lunch) Service Start Time [008] Operator Assignment 4-10 [009] 4.2 System Programming [009] Extension Number Assignment 4.2 System Programming [010] [010] LCD Time Display Selection 4-12 [011] 4.2 System Programming [011] System Speed Dialling Name Setting 4.2 System Programming [012] [012] Alternative Feature Numbering Plan 4-14 [100]-[101] 4.2 System Programming [100] Hunting Group Set [101] Hunting Type 4.2 System Programming [102] [102] Voice Mail Port for KX-TVP100 4-16 [103] 4.2 System Programming DTMF signals [103] DTMF Integration for KX-TVP100 4.2 System Programming [104]-[105] [104] Hold Mode Selection [105] Conference Tone 4-18 [106]-[108] 4.2 System Programming [106] External Paging Access Tone [107] DTMF Receiver Check [108] Recall Mode for a Locked Extension 4.2 System Programming [109]-[110] [110] Recall Key Mode [109] CO Indicator Assignment 4-20 [111]-[112] 4.2 System Programming [111] Hold Music Selection [112] DSS Console Indication Mode 4.2 System Programming [115]-[116] [116] Conference Pattern Selection [115] Extension Ringing Pattern Selection [117]-[119] 4.2 System Programming [117] Call Pickup Tone [118] Pulse Restriction [119] Redialling after Pulse to Tone Conversion 4.2 System Programming [120]-[122] [121] Automatic Exchange Line Access Number Selection [120] Bell Frequency [122] Automatic Rotation for Exchange Line Access [123]-[125] 4.2 System Programming [123] Break Ratio [124] SLT Ringing Mode Selection [125] Call Barring Check for and # 4.2 System Programming [126]-[127] [126] DSS Off-Hook Mode [127] Pickup Group Set [200]-[201] 4.2 System Programming [200] Hold Recall Time [201] Transfer Recall Time 4.2 System Programming [202]-[203] [203] Pickup Dial Delay Time [202] Call Forwarding Start Time 4-28 [204], [206] 4.2 System Programming [206] Dialling Start Time [204] Call Duration Count Start Time 4.2 System Programming [207]-[208] [208] Interdigit Time [207] Recall Timing Range Selection 4-30 [210]-[211] 4.2 System Programming [210] DTMF Time [211] No Dial Disconnection 4.2 System Programming [212]-[213] [213] Bell Off Detection [212] Exchange Line Duration Time Limit 4-32 [300]-[301] 4.2 System Programming [301] Call Barring System Speed Dialling Boundary Class [300] Carrier Excepted Code Assignment 4.2 System Programming [302]-[305] [302]-[305] Call Barring Classes 2 through 5 Denied Codes 4-34 [306], [309] 4.2 System Programming [309] Emergency Dial Number Set [306] Call Barring Exception Codes 4.2 System Programming [310]-[311] [311] Automatic Pause Insertion Codes [310] Account Codes [312] 4.2 System Programming [312] Call Barring Extension Lock Boundary Class 4.2 System Programming [350]-[354] [350] ARS Selection [351]-[354] Routes 1 through 4 Selection Codes (Leading Digits) 4-38 [355]-[359] 4.2 System Programming [355]-[358] Routes 1 through 4 Exception Codes [359] 1st Carrier Selection Code (BT Line Access Code) 4.2 System Programming [360]-[361] [360] ARS Modification Removed Digits [361] ARS Modification Added Number 4-40 [362]-[363] 4.2 System Programming [362] ARS Dial Tone Pattern Selection [363] ARS Interdigit Time 4.2 System Programming [364] [364] ARS Trunk Group 4-42 [381]-[384] 4.2 System Programming [381]-[384] Routes 1 through 4 Authorisation Codes 4.2 System Programming [385]-[389] [389] Itemised Bill Code Assignment [385]-[388] Routes 1 through 4 Itemised Bill 4-44 [400]-[401] 4.2 System Programming [400] Exchange Line Connection Assignment [401] Dial Mode 4.2 System Programming [402]-[403] [402] Pulse Speed Selection [403] Host PBX Access Codes 4-46 [404] 4.2 System Programming [404] Trunk Group Assignment 4.2 System Programming [405]-[407] [405]-[407] Flexible Outward Dialling Assignment Day/Night/Lunch 4-48 [408]-[410] 4.2 System Programming [408]-[410] Flexible Ringing Assignment Day/Night/Lunch 4.2 System Programming [411]-[413] [411]-[413] Delayed Ringing Assignment Day/Night/Lunch 4-50 [414]-[416] 4.2 System Programming [414]-[416] Exchange Line Mode Day/Night/Lunch 4.2 System Programming [414]-[417] [417] Pause Time 4-52 [418]-[419] 4.2 System Programming [419] Automatic Designated Exchange Line Access [418] Recall Time 4.2 System Programming [420] [420] Calling Party Control (CPC) Signal 4-54 [421]-[422] 4.2 System Programming [421] CPC Detection for Outgoing Calls [422] Disconnect Time 4.2 System Programming [423] [423] Exchange Line Ringing Pattern Selection 4-56 [424] 4.2 System Programming [424] Reverse (Polarity) Circuit Assignment 4.2 System Programming [500] [500] DISA Incoming Dialling Mode Selection 4-58 [501] 4.2 System Programming [501] DISA Built-in Auto Attendant 4.2 System Programming [502] [502] OGM Mode Selection 4-60 [503]-[505] 4.2 System Programming [503] FAX Connection *1 [504] DISA Delayed Answer Time [505] DISA Waiting Time after OGM *1 4.2 System Programming [506]-[507] [506] DISA Busy Mode [507] DISA Intercept Mode 4-62 [508]-[509] 4.2 System Programming [508] DISA Ringing Time before Intercept [509] DISA Ringing Time after Intercept 4.2 System Programming [510], [513] [510] DISA No Dial Mode [513] Cyclic Tone Detection * 4-64 [514]-[515] 4.2 System Programming [514] FAX Tone Detection*1 [515] Intercept Time for Internal DISA 4.2 System Programming [516]-[517] [516] DISA Incoming Assignment [517] DISA AA Wait Time 4-66 [519]-[521] 4.2 System Programming [521] UCD Busy Waiting Time*1 [520] UCD Group * [519] DISA OGM Mute Time 4.2 System Programming [522]-[523] [522] UCD OGM Message Interval Time*1 [523] UCD Busy Mode*1 4-68 [524]-[526] 4.2 System Programming [525] UCD Ringing Time before Intercept*1 [526] UCD Ringing Time after Intercept * [524] UCD Intercept Mode*1 4.2 System Programming [600]-[603] [600] Extension Group Assignment [601]-[603] Call Barring Class of Service Assignment Day/Night/Lunch 4-70 [604] 4.2 System Programming [604] Extension Name Setting 4.2 System Programming [605] [605] Account Code Entry Mode 4-72 [606]-[607] 4.2 System Programming [607] Call Forwarding to an Exchange Line [606] Call Transfer to an Exchange Line 4.2 System Programming [608]-[609] [609] Do Not Disturb Override [608] Executive Busy Override 4-74 [610]-[611] 4.2 System Programming [611] TAM (Telephone Answering Machine) Extension [610] Parallelled Telephone Connection 4.2 System Programming [612]-[613] [613] Exchange Line Duration Time Limit Selection [612] Room Monitor Assignment 4-76 [614] 4.2 System Programming [614] Internal Pulse Detection 4.2 System Programming [615] [615] LCD Language Assignment 4-78 [700]-[702] 4.2 System Programming [700]-[702] Doorphone Ringing AssignmentDay/Night/Lunch 4.2 System Programming [703]-[705] [703]-[705] Door Opener AssignmentDay/Night/Lunch 4-80 [706]-[707] 4.2 System Programming [706] Doorphone Ringing / Tone Pattern Selection [707] Doorphone Access Tone Selection 4.2 System Programming [708]-[709] [708] Doorphone Ringing Time [709] Door Opener Time 4-82 [800] 4.2 System Programming 008 [800] SMDR RS-232C Communication Parameters 4.2 System Programming [801]-[802] 108 [801] SMDR Parameter [802] Incoming/Outgoing Call Selection for Printing 4-84 [803]-[804] 4.2 System Programming [803] Secret Speed Dialling / One-Touch Dialling Printing [804] System Data Dump 4.2 System Programming [804]-[805] [805] SMDR Account Code Selection [806], [998] 4.2 System Programming [998] ROM Version [806] SMDR Language Assignment 4.2 System Programming [999] [999] System Data Clear Page Page 5-2 Page 5-4 Page 5-6 Page 5-8 Port Type Classification Port Types between which Call Paths can be established Lines, Cards, Extension Equipment System Data Page Page 6.1 While Installing 6.2 While Connecting 6.3 While Operating Page 7-2 Programming Tables 7-3 (Continued) 7-4 (Continued) Programming Tables 7-5 7-6 Programming Tables 7-7 7-8 Programming Tables 7-9 7-10 Programming Tables 7-11 7-12 Programming Tables 7-13 7-14 Programming Tables 7-15 7-16 Programming Tables 7-17 7-18 Programming Tables 7-19 7-20 Programming Tables 7-21 7-22 Programming Tables 7-23 7-24 Programming Tables 7-25 7-26 Programming Tables 7-27 7-28 Programming Tables 7-29 7-30 Programming Tables 7-31 7-32 Programming Tables 7-33 7-34 Programming Tables 7-35 7-36 Programming Tables 7-37 7-38 Programming Tables 7-39 7-40 Programming Tables 7-41 7-42 Programming Tables 7-43 7-44 Page Page Section 1 Installation Section 2 Operations Page 1.1 Caller ID Card Installation 1-2 1.1 Caller ID Card Installation 1-4 Caller ID Installation 1-5 Flow chart of Caller ID Note: The explanation for *1 through *7 is on the next page. 1-6 Station Message Detail Recording (SMDR) with the Caller ID Card An example of a printed call record: 1-8 1.3 System Programming [900]-[901] [900] Caller ID Assignment [901] Caller ID Area Code Assignment [902] 1.3 System Programming [902] Caller ID Modification for Local Calls 1-10 1.3 System Programming [903] [903] Caller ID Modification for Long Distance Calls [904], [906] 1.3 System Programming [904] Caller ID Log Priority Selection [906] Caller ID SMDR Format 1.4 Programming Tables 1-12 Page 2.1 Proprietary Telephone Settings 2-2 Customising the Buttons on Your Telephone Caller ID Indication Button (Assignment) 2.1 Proprietary Telephone Settings Caller ID Selection Button (Assignment) 2-4 Call Information/Log, Incoming While receiving an incoming call During a conversation Call Log, Incoming Overwriting the call log Disregarding the twenty-first call 2-6 Checking Calling back 2-8 Locking Unlocking Electronic Extension Lockout 2.3 Display Example ENGLISH DISPLAY SPANISHDISPLAY DESCRIPTION Page Page ( 1 of 6 ) !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!" KX-TA624 Feature / Programming Overview Programming (General overview only) : NEW Documentation : Programming note : Page CURRENT & CHANGED ( 4 of 6) ( 5 of 6 ) ( 6 of 6)