Panasonic KX-TG2344 manual Troubleshooting, Answering System

	Troubleshooting
Problem	Cause & Remedy
You cannot make long	• Please make sure you have long distance
distance calls.	service.
	• Check if Caller IQ is on. Turn Caller IQ off
	(p. 70).

The handset does not display the caller’s name and/or phone number.

•You need to subscribe to Caller ID.

•Other telephone equipment may be interfering with your phone. Disconnect it and try again.

•Other electrical appliances connected to the same outlet may be interfering with Caller ID.

•Telephone line noise may be affecting Caller ID.

•The caller requested not to send his/her Caller ID information (p. 27).

•If a call is being transferred to you, the Caller ID information will not be displayed.

•If a (separate) Caller ID box is connected between the unit and the telephone wall jack, disconnect the Caller ID box or plug the unit directly into the wall jack.

The handset cannot	• The Caller ID number auto edit feature is
automatically edit the Caller	turned off. Turn it on (p. 31) and try again.
List/incoming phone	• You need to press [C] or [s] after editing the
numbers.	number.
The handset display exits the	• Do not pause for over 60 seconds while
Caller List or phone book.	searching.
The Ringer/Message Alert	• The Message Alert is turned on and new
indicator flashes slowly when	messages have been recorded. Turn the
the handset is not ringing	Message Alert off (p. 22) or listen to the new
and in use.	messages (p. 51, 52, 55).
You cannot have a	• Make sure the optional headset is connected
conversation using the	properly (p. 61).
headset.	• If “SP-phone” is displayed on the handset,
	press [C] to switch to the headset.

Answering System

Problem	Cause & Remedy
The Answering System is on,	• The recording time is set to “Greeting only”.
but incoming messages are	Select “1 minute”, “2 minutes” or “3 minutes”
not recorded.	(p. 20).
	• Memory is full. Erase unnecessary messages
	(p. 54).

Useful Information

For assistance, please call: 1-800-211-PANA(7262)

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