Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, consult your dealer for instructions.
Power |
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No power. | ≥Insert the AC mains lead securely. | 13 |
The unit is automatically | ≥The Sleep timer was working and had reached the set time limit. | 36 |
switched to standby mode. |
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Unresponsive or inoperable function
No response when any | ≥This unit cannot play discs other than the ones listed in these operating | 16 |
buttons are pressed. | instructions. |
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| ≥The unit may not be operating properly due to lightning, static electricity or | — |
| some other external factor. Turn the unit off and then back on. Alternatively, |
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| turn the unit off, disconnect the AC mains lead, and then reconnect it. |
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| ≥Condensation has formed. Wait 1 to 2 hours for it to evaporate. | — |
No response when remote | ≥Check that the batteries are installed correctly. | 14 |
control buttons are | ≥The batteries are depleted. Replace them with new ones. | 14 |
pressed. | ≥Aim the remote control at the remote control signal sensor and operate. | 15 |
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No picture or sound. | ≥Check the video or speaker connection. | 7, |
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| ≥Check the power or input setting of the connected equipment and the main unit. | — |
| ≥Check that the disc has something recorded on it. | — |
You have forgotten your | ≥While stopped and “DVD/CD” is the source, press and hold [∫] (Stop) on | — |
ratings password. | the main unit and [S10] on the remote control until “Initialised” disappears |
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Reset all the settings to | from the television. Turn the unit off and on again. |
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Factory Preset. | All settings will return to the default values. |
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Specific operation undesirable or unexpected
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| It takes time before play | ≥Play may take time to begin when an MP3 track has still picture data. Even | — |
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| starts. | after the track starts, the correct play time will not be displayed. This is |
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| normal. [MP3] |
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| ≥This is normal on DivX video. [DivX] | — |
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| Folders on a data CD are | ≥Folders deeper than the eighth layer are displayed as the eighth layer. | — |
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| not displayed correctly. |
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| [WMA] [MP3] [JPEG] [MPEG4] |
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| [DivX] |
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| A menu screen appears | ≥This is normal for Video CDs. | — |
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| during skip or search. [VCD] |
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guide |
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| Playback control menu | ≥Press [∫ STOP] twice and then press [1 PLAY]. | — |
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| does not appear. [VCD] with |
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| playback control |
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Troubleshooting |
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| Play does not start. | ≥This unit may not play WMA and MPEG4 that contains still picture data. | — | |
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| Program and Random play | ≥These functions do not work with some | — |
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| do not work. |
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| Selecting audio | ≥Even if a second soundtrack is not recorded, two numbers are normally | — |
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| soundtrack “2” does not | shown. |
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| change the audio. |
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| ≥If playing DivX VOD content, refer to the homepage where you purchased | — |
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| the DivX VOD content. (Example: www.divx.com/vod) [DivX] |
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| ≥If a disc contains | — |
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| possible. |
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| Play restarts from the | ≥This is normal for | — |
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| beginning when the |
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| soundtrack is changed. |
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| RQT8722 |
| Scenes are skipped | ≥If you change the volume or sound effects during Advanced Disc Review, | 25 |
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| intermittently. | the function continues without the |
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