Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the chart do not solve the problem, refer to “Customer Services Directory” on page 110 if you reside in the U.S.A., or refer to “Product information” on page 109 if you reside in Canada.
| General Issues |
| Power |
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| No power. |
| ≥Insert the AC power supply cord securely into the household AC outlet. | 13 | ||
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| The unit is automatically |
| ≥When “Auto Power Off Mode” is set to “On”, the unit automatically switches to | 93 | ||
| switched to the standby |
| standby after approximately 10 minutes in the stop mode. |
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| mode. |
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| When the AC power supply | ≥Last time you used the unit, was the cord removed from the power outlet | 29, | |||
| cord is plugged in, “– – – | immediately after the unit was turned off, or while “– – – | 32 | |||
| flashes on the unit display. | display? Conversion and analysis was aborted while the unit was in standby mode. |
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| The unit is converting and analyzing the tracks again. While “– – – |
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| the unit display, the unit can be turned on without any problems. |
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| The unit display does not |
| ≥If there are recorded tracks that have not been converted or analyzed yet, the unit | 32, | ||
| turn off even when the unit is | will enter standby in | 93 | |||
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| conversion and analysis is complete, the unit will switch to |
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| The unit starts up slower |
| ≥When the number of tracks recorded to the HDD increases, it will take more time | — | ||
| than it used to when set to | for the unit to start up. |
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| I set the unit to | ≥In some cases, the unit manages the system for stable operation for several tens of | — | |||
| Mode”, but it starts up slow. | seconds while the unit is turned off. During this period, if the unit is turned on, it |
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| can take time to start up (“Starting now. Please wait” is displayed). Furthermore, |
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| during system management, the standby indicator (red) will turn off briefly and a |
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| “click” sound may be heard. |
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| General Issues |
| Operation |
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| The main unit is hot. |
| ≥When this unit is used for an extended period of time, the main unit can become | — | ||
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| hot. However, this does not cause any harm to the unit. |
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| The display is dim. |
| ≥Change “FL Dimmer” in “Power On/Off” menu. | 93 | ||
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| No response when any |
| ≥This unit cannot play discs other than the ones listed in these operating instructions. | 24 | ||
| buttons pressed. |
| ≥The unit may not be operating properly due to lightning, static electricity, or other | — | ||
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| external factors. Turn the unit off and on again. Alternatively, turn the unit off, |
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| disconnect the AC power supply cord, and then reconnect it. |
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| ≥Condensation has formed: Wait 1 to 2 hours for it to evaporate. | — | |
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| ≥Have you created a backup or restored the HDD? Backup and restore can take | — | |
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| some time to complete. |
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| ≥Press and hold [Í/I] on the main unit for approximately 10 seconds to force the | — | |
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| unit to restart. |
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| No response when remote | ≥Check that the batteries are installed correctly. | 8 | |||
| control buttons pressed. |
| ≥The batteries are depleted: Replace them with new ones. | 8 | ||
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| ≥Point the remote control at the remote control signal sensor and operate. | 8 | |
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| When using the remote |
| ≥The remote control settings are not correctly set with this unit’s settings. Change | 22 | ||
| control, the message “Please | the mode on the remote control. |
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| set your remote control to |
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| Mode 1 (or 2).” is displayed. |
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| Using remote controls for |
| ≥Are you using other Panasonic products at the same time? The remote control | 22 | ||
| other devices causes |
| signals may be similar, so change the remote control mode. |
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| accidental operation on this |
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| unit. |
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| No |
| ≥Select “On” in | 93 | ||
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| No picture or sound. |
| ≥Check the video or audio connection. | 12,13, | ||
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| ≥Check the power or input setting of the connected equipment. | — | |
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| ≥Check that the disc has something recorded on it. | — | |
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| Audio does not sound |
| ≥Are the left and right cords connecting the speakers or the external device | 12,17, | ||
RQT8926 | correct. The left and right |
| reversed? Check the cord for the speakers and the external device and connect | 18 | ||
channels are reversed. |
| them correctly. |
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| ≥Are the left and right speakers properly installed? | 10 | |
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| Look on the bottom of the speakers to identify the left and right speakers. |
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