Panasonic U500D user manual Fingerprint Sensor, ExpressCard

		Troubleshooting
Fingerprint Sensor
	Problem	Procedure
	Reading of the	Please try again using the correct posture. Refer
	fingerprint was not	to Using the fingerprint sensor in Chapter 4,
	successful	Operating Basics.
		Try the recognition process again using another
		enrolled finger.
	The fingerprint	Try the recognition process again using another
	cannot be read due	enrolled finger.
	to injuries to the	If fingerprints from all the enrolled fingers cannot
	finger
		be read, please logon by using the keyboard to
		input the password for the time being.
		If problems persist, contact your dealer.
	Fingerprint Pre-OS	Please use TOSHIBA HW Setup to register the
	feature or Single	User Password if it was not registered.
	Sign On feature
	cannot be enabled

Fingerprint Pre-OS feature does not work

Make sure you have enroll finger in windows account.

Set the User Password by using TOSHIBA HW Setup and restart the system.

Make sure place a checkmark in “Enable Pre-OS Fingerprint Authentication” on the TrueSuite Access Manager setting.

ExpressCard

Refer also to Chapter 8, Optional Devices.

Problem	Procedure
ExpressCard error	Reseat the ExpressCard to make sure it is firmly
occurs	connected.
	Make sure the connection between the external
	device and the card is firm.
	Check the card’s documentation.
	If problems persist, contact your dealer.

User’s Manual 9-19