Problem Solving

Troubleshooting / Maintenance

If You Have Any of These Problems

ModeSymptom

 

Possible Cause / ActionPage

 

 

 

 

 

During Transmission

Document doesn't

1.

Check that your document is free of staples and paper

 

or Making Copies

feed/multiple feed

 

clips, and that it is not greasy or torn.

 

 

 

2.

Check that your document is the right type to send through

 

 

 

 

an ADF by consulting.

22

 

 

3.

Check that the document is loaded properly.

 

 

 

 

 

Does not stamp

Check Fax Parameter No. 4 and No. 28 settings.

110

 

(For Facsimile)

 

 

111

 

 

 

 

 

Stamp too light

Replace stamp or refill ink.

137

 

(For Facsimile)

 

 

 

 

 

 

 

Transmission Copy

Vertical lines on the

Check own copy quality. If copy is OK, your machine has no

--

Quality or Copies

transmitted/copied

problem, report to the receiving party that they have a problem.

 

Quality

document

If copy is NG, clean the Document Scanning Area.

 

 

 

 

 

During Reception or

No recording paper

Replenish the recording paper.

26

Making Copies

 

 

 

 

 

Recording paper

Remove the misfed paper.

30

 

misfed

 

 

 

 

 

 

 

 

Recording paper

Make sure that there is paper in the Paper Tray. Follow the

26

 

doesn't advance into

instructions for loading paper.

 

 

machine

 

 

 

 

 

 

 

 

Recording paper

Check to see if the recording paper is jammed inside of the

30

 

doesn't eject after

machine.

 

 

printing

 

 

 

 

 

 

 

 

Document auto

Check Print Reduction settings.

48

 

reduction doesn't work

 

 

 

 

 

 

 

 

Out of toner

Replace the Toner Cartridge.

28

 

 

 

 

 

Communication

No dial tone

1.

Check the connection of the telephone line.

20

 

 

2.

Check the telephone line.

 

 

 

 

 

 

 

No auto answer

1.

Check the connection of the telephone line.

20

 

 

2.

Check the Reception mode setting. (Fax Parameter No. 17)

48

 

 

3.

If the Fax Parameter No. 13 (Auto Journal Print) is set to

 

 

 

 

“Valid” (default setting) and the machine is printing the

 

 

 

 

received document(s) from memory, which also happens to

 

 

 

 

be the 200th transaction, the machine will not automatically

 

 

 

 

answer until the Transaction Journal completes printing.

 

 

 

 

 

 

Cannot transmit or

An information code will be shown on the display. Refer to the

134

 

receive

information code table to find out the trouble and solution.

 

 

 

 

 

 

132