Help
Troubleshooting
N Monitor display
Problem | Cause & Solution | Page |
The image of the subject is | LAt night or when there is poor lighting in the doorway, | ― |
displayed in black and white (or | – the display will be shown in black and white (or bluish- |
|
purple). |
| |
image appears greenish. | – If there is a light in the doorway, the image appears greenish. |
|
| These are not malfunctions. |
|
|
|
|
The image of a person’s face is | LWhen there is a strong sunlight or a backlight in the place |
|
dark. | where the door station is located, the person’s face becomes |
|
| dark. |
|
| – Locate the door station away from strong sunlight or | ― |
| backlights. |
|
| – Adjust the brightness of the display. (The background image | 11 |
| will be shown in white.) |
|
|
|
|
The image is not clear or is | LThe surface or the lens of the door station is dirty. Clean it with | 28 |
blurry. | a soft dry cloth. | ― |
| LThe surface or the lens of the door station is wet with dew. Wait | |
| for the condensation to evaporate. |
|
|
|
|
The image is white or black. | LThe brightness of the display is not properly adjusted. Adjust | 11 |
| the brightness while receiving a call, during a conversation, or |
|
| while monitoring. |
|
|
|
|
The image is white, or white | LStrong light such as sunlight is shining into the lens of the door | ― |
lines or circles are shown on the | station. Though this may cause the display image to become |
|
display. | difficult to see, this is not a malfunction. |
|
| – Locate the door station away from direct sunlight. |
|
| – The image quality may be better if the angle of the door |
|
| station is changed. |
|
|
|
|
There is a small black dot in the | LIf the sun can be seen, its center appears as a black dot. This | ― |
background. | is not a malfunction. |
|
|
|
|
The image is flickering. | LAC (alternating current) lights such as fluorescent lights may | ― |
| cause flickering in dark environments. This is not a malfunction. |
|
|
|
|
The recording date and time are | LThe date and time are not set. Set the current date and time | 9 |
not displayed while viewing the | using the main monitor station. |
|
image. |
|
|
|
|
|
The recorded image taken at | LIt takes some time to display the image from the door station | 22 |
night is dark. | taken at night. Therefore, the auto recording may start before |
|
| the image can be displayed. Change the setting of “PICTURE |
|
| RECORD TIMING” to “DELAYED”. |
|
|
|
|
26
