Symptom Cause/solution Reference
pages
It is hard to see images with
the camera when there are
raindrops on the dome cover.
The effectiveness of the rain wash coating may have been
reduced. Refer to “Cleaning this product body” in “Precautions for
use” and clean the dome cover. If the situation does not improve
contact your dealer.
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About the live indicator
The live indicator will light or blink as follows depending on the camera status.
Operation status Indicator status
When the power is turned on Before the network
connection is established
Lights orange → Lights off → Blinks orange
→ Lights orange
When the network
connection is established
Lights orange → Lights off → Blinks orange
→ Blinks green → Lights green
During the standby or connection (Cable is not connected.) Lights orange
During the standby or connection (Cable is connected.) Lights green
During the upgrade process Blinks orange
During the initialization Lights orange → Lights off → Blinks orange
→ Lights orange
Port forwarding error caused by the UPnP function Blinks orange (in 2 seconds intervals (on for 1 second /
off for 1 second))
Trouble happening on the camera Blinks red
Failure in writing data on the SD memory card Lights red
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