WR1500 4-Port Wireless DSL/Cable Router
®
29
Appendix 2 -
Continued
Troubleshooting the WR1500 Initial
Setup and Installation
Problems with the WAN Interface
Troubleshooting the WAN Interface
PROBLEM
PROBLEM
CORRECTIVE ACTION
CORRECTIVE ACTION
I cannot get a WAN IP
address from the ISP.
The ISP provides the WAN IP address after
The ISP provides the WAN IP address after
authenticating you. Authentication may be
through the user name and password, the
through the user name and password, the
MAC address or the host name.
The username and password apply to
PPPoE and PPTP encapsulation only.
Make sure that you have entered the
correct
Service Type, User Name
and
Password
(be sure to use the correct
casing). Refer to the
WAN Screens
chapter
(Web Confi guration Utility) or the
Internet
Access
chapter (SMT).
Clone the MAC address from your
computer on the LAN as the WR1500
Wireless Router’s WAN MAC address.
Refer to the
WAN Screens
chapter (Web
Confi guration Utility) or the
General
and WAN Setup
chapter (SMT). It is
recommended that you clone your
computer’s MAC address, even if your ISP
presently does not require MAC address
authentication.
Confi gure your computer’s name as the
WR1500 Wireless Router’s system name.
WR1500 Wireless Router’s system name.
Refer to the
Wizard Setup
chapter (Web
Confi guration Utility) or the
General and
WAN Setup
chapter (SMT).
Continued next page