WR1500 4-Port Wireless DSL/Cable Router WR1500 4-Port Wireless DSL/Cable Router
®
30
Appendix 2 -
Continued
Troubleshooting the WR1500 Initial
Setup and Installation
Problems with Internet Access
Troubleshooting Internet Access
PROBLEM
PROBLEM
CORRECTIVE ACTION
CORRECTIVE ACTION
I cannot access the
Connect your cable/DSL modem to the
Connect your cable/DSL modem to the
WR1500 Wireless Router using the
appropriate cable.
Check with the manufacturer of your cable/
DSL device about your cable requirement
because for some devices may require
a crossover cable and others a straight-
through Ethernet cable.
Verify your WAN settings. Refer to the
WAN
chapter (Web Confi guration Utility) or the
Internet Access
chapter (SMT).
Make sure you entered the correct user
name and password.
For wireless stations, check that both the
WR1500 Wireless Router and wireless
station(s) are using the same ESSID,
channel and WEP keys (if WEP encryption
is activated).
Internet connection
disconnects
If you use PPTP or PPPoE encapsulation,
If you use PPTP or PPPoE encapsulation,
check the idle time-out setting. Refer to the
WAN
chapter (Web Confi guration Utility)
or the
Remote Node Confi guration
Remote Node Confi guration
chapter
chapter
(SMT).
Contact your ISP.
See the manual on the CD ROM for additional, extensive
troubleshooting procedures, including OS-oriented (Windows 2000
or XP) tips and suggestions.
You can also request help by sending an email to
support@direct2data.com or calling customer support
directly at 1-800-231-1759.