Solving Problems Image Quality
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Problems Media Problems Image Error Other Problems Getting Help
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Printer
Options Index
Solutions
What to Do Before You Call
1. Review the troubleshooting suggestions in this section:
– In the relevant driver documentation supplied with this printer (for users sending PostScript files or those
using Microsoft Windows).
– If you have installed third party software drivers and RIPs refer to that user documentation.
2. If the problem appears to be related to your software application, first contact your software v endor.
3. If you still have difficulty, refer to the HP Support Services booklet shipped with this printer. This document
contains a comprehensive list of various support services available to help solve printer problems.
4. If you do call one of the Hewlett-Packard offices, please have the following information available to help us
answer your questions more quickly:
– The printer you are using (the product number and the serial number, found on the label at the bac k of the
printer).
– The computer you are using.
– Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems,
or special software drivers).
– The cable you are using (by part number) and where you purchased it.
– The type of interface used on your printer (parallel, or network).
– The software name and version you are currently using.
– If the problem is a system error it will have a error number; record the error number and have it ready. See
Printer Does not Print.