Solving Problems Image Quality
Problems Ink Supply
Problems Media Problems Image Error Other Problems Getting Help
Media & InkIntroduction Front Panel Other
Printer
Options Index
Solutions
Media Loading Problems
The front panel keeps indicating that media is misaligned or incorrectly positioned.

Roll media

•The roll media may be loaded the wrong way. The paper should load over the roll towards you, see Loading
Roll Media.
•The paper may be skewed. The right-hand edge must be parallel to the blue line on the front media deflector.
•Ensure that the paper is wrapped tightly on the roll.
•Check that the paper is correctly loaded onto the spindle, see Installing a New Roll on the Printer.

Sheet media

•The sheet media must be loaded with the right-hand edge against the blue line on the printer platen and the
front edge against the blue line just after the pinch rollers, see Loading Sheet Media.
•The media may be crumpled or warped or may have irregular edges.
•If you are using hand-cut media, the edges may not f orm a right-ang le or the y ma y b e rough. Do not us e hand-
cut media. Use only purchased sheet media.
•If the media is curled with the curl up it w ill be very difficult to load. It is easier to loa d it with the curl down