Solving Problems Image Quality
Problems Ink Supply
Problems Media Problems Image Error Other Problems Getting Help
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Printer
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Solutions
Image Quality Problems
You r HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly
overcome any image problems you encounter. You should use this utility whenever you (and not the printer)
perceive a problem with print quality.
Often what you believe to be a print quality probl em is in f act caused b y in correc t configur ation o f the pri nter f or the
type of image you are trying to print. Always check Configurati on Correction as y our fir st diagnos tic task to fi nd the
cause of your problem.
If a message, such as “PRINTHEADS not function al” appears on the front-panel of your printer, follow the
instructions given for the particular message (see Message Descriptions).
The types of problems you could possibly encounter are:
•Stepped Lines
•Incomplete Lines
•Color Accuracy
•Horizontal Banding
•Color Alignment
Whenever you see any of these problems work through the Troubleshooting Procedure replying to the questions
displayed on the front panel. This will lead you to correct remedial action required to solve your image quality
problem.