Problem | Possible Cause | Suggested Remedy |
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Image too light | Installation error | • Check DIP switch settings. |
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| • Use a service connector to check camera operation. |
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| Connect one end of the service connector to the |
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| service connector input inside the back box. Then |
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| connect the other end of the service connector to a |
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| monitor. |
|
| • Replace camera module with new camera. If the |
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| new camera does not work, contact Pelco Product |
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| Support at |
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|
Image only | Color level setting | • Check DIP switch settings. |
displayed in |
| • Use a service connector to check camera operation. |
black and white |
| Connect one end of the service connector to the |
|
| service connector input inside the back box. Then |
|
| connect the other end of the service connector to a |
|
| monitor. |
|
| • Replace camera module with new camera. If the |
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| new camera does not work, contact Pelco Product |
|
| Support at |
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|
|
| IR cut filter setting | • Check DIP switch settings. |
|
| • Use a service connector to check camera operation. |
|
| Connect one end of the service connector to the |
|
| service connector input inside the back box. Then |
|
| connect the other end of the service connector to a |
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| monitor. |
|
| • Add direct light to camera. Wait 30 seconds to see |
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| if IR cut filter is functioning. |
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| • Replace camera module with new camera. If the |
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| new camera does not work, contact Pelco Product |
|
| Support at |
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|
|
Flickering in | Flickerless setting | • Check DIP switch settings. |
image |
| • Check power supply specifications. |
|
| • Replace camera module with new camera. If the |
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| new camera does not work, contact Pelco Product |
|
| Support at |
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|
|
Camera not | No camera power | Verify the camera is powered correctly with PoE or |
discovered |
| with 24 VAC. Confirm power consumption with Web |
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| interface of |
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| green LED during camera power up. |
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|
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| Network conflict | • Verify the camera is physically connected to the |
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| same network as the PC running the Device Utility. |
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| • The utility will not work on a network that blocks |
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| multicast traffic. |
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| • Confirm the green LED blinks when power is |
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| applied to the camera, indicating network |
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| connectivity. |
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35 |