Errors That Occur During Update

Appendix A: eFamily Update Utility (Backup, Upgrade, And Restore eFamily Device Software)

Errors That Occur During Update

If any problems occur during the update process, an error message similar to that shown in Figure A-14 with details about the problem will be displayed.

Figure A-14: Example Error Message

Dismiss the message by clicking the “OK” button. Verify that the device is online and operating properly. Use the “Back” button to verify the information specified on each screen, and then attempt the update again.

Important: It is very important that neither the Supervisor Plus software nor the Web Interface is actively monitoring the device during the update process. These processes will interfere with the ability of the eFamily Update Utility to configure your device. It is highly recommended that the device be removed from normal operation and isolated on the network prior to updating the firmware.

Note: The Supervisor Plus software has not been UL verified.

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Pelco c3653m-a manual Errors That Occur During Update, Figure A-14 Example Error Message