C613M-A (5/05) 23
Troubleshooting
If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.
Access the properties windows for the SP04-140 video encoder on the WS5050 workstation (refer to the WS5000 operation manual). Then note
the following before calling Pelco:
• Unit serial number: located on the Properties window and on the product label
• Unit firmware version: located on the Advanced Properties window, listed for the Encoder Device
Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel.
Exchange the defective unit and return it for repair.
Table G. Troubleshooting the SP04-140
Problem Possible Causes Suggested Remedy
No video transmission Power turned off Check that the SP04-140 is switched on and
the power indicator is lit.
Faulty cable connections Check all leads, plugs, contacts, and
connections.
Defective camera Connect local monitor and check camera
function.
Defective encoder Check camera on a different encoder.
Network connectivity issues Contact your network administrator.
No audio transmission to receiver Faulty cable connection Check all leads, plugs, contacts, and
connections.
Defective hardware Check functioning of all connected audio
devices.
Connection in use by another receiver Wait until the connection is free and try again.
Cannot control PTZ cameras or other
devices
Faulty cable connection Check all cable connections and ensure all
plugs are properly plugged in.
Network connectivity issues Contact your network administrator.
Incorrect PTZ settings Change the camera settings on the WS5050
workstation.
PTZ camera connected to the video in (1)
connector
Connect the PTZ camera to the video in (2)
connector.
The unit is not ready for operation after
firmware upload
Voltage failure during programming of update
file
Replace the device and have it checked by
Pelco.