Telephone troubleshooting...
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| PROBLEMS | CAUSES |
| SOLUTIONS |
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The green indicator does not light | The base station is not properly | Check mains power and | ||||||
up |
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| connected | connections | |
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The |
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| does not scroll when | - Bad contact | - Move the handset slightly | |
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the | handset is placed on the base | - Dirty contacts | - Clean the contacts with a cloth | |||||
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| moistened with alcohol | |
No dialling tone | - No power | - Check connections | ||||||
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| - You are too far from the base | - Move closer to the base station | |
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No ringer | - The ringer is deactivated | - Set the ringer (page 12,27) | ||||||
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| - The Do not Disturb mode is ON | - Deactivate it | |
The |
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| does not appear | - No mains power | - Check connections | |
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| - The handset is too far from the | - Move closer to the base station | |||
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Crackling on the line | - You are too far from the base station | - Move closer to the base station | ||||||
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| and check the range | ||
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| electrical appliances,reinforced | - Move the base station to find a | |
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| concrete walls or metal doorframes | better place (the higher the better) | |
The handset displays “failed” | - The procedure to add a handset | - Disconnect and connect the | ||||||
- when attempting to add another | has failed, try again | base station power supply. Follow | ||||||
handset to the base station | - Maximum number of handsets | the procedure to register a | ||||||
- When using a handset | has been reached | handset ( See page 12) | ||||||
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| - Base station is already busy with | - | |
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| another handset (ie : Phonebook) | - Wait until it is available | |
Noise interference on your radio | The Onis 300 base station or | Move the base station or power | ||||||
or television | mains power pack are too close | pack as far as possible | ||||||
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| to electrical appliances |
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Caller Line Identification service | - Service not activated | - Check your subscription with network | ||||||
(CLI) does not work | - Wrong operator type | - Change operator type (See page 28) | ||||||
No new SMS are received | SMS memory is full | Delete old SMS | ||||||
No SMS can be sent/received | - The outgoing/Incoming SMSC | - Contact your operator to get | ||||||
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| number is not set or is wrong | the correct SMSC’s numbers | |
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| - The SMS box or destnation box | - Check the information stored | |
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| is wrong | (page 9, 10, 21) | |
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| - SMS mode is OFF | - Change SMS mode (page 10) | |
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| - The protocole type is wrong | - Change protocole type (page 11) | |
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Answer machine troubleshooting... |
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| PROBLEMS | CAUSES |
| SOLUTIONS |
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The answer machine does not | - The memory is full | - Delete messages | ||||||
record messages | - The answer only mode is activated | - Select the Answer & record mode | ||||||
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The remote control access does | The remote control access is not | Activate the remote control | ||||||
not work properly | activated | access (See page 17) | ||||||
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It is not possible to record an | The memory is full | Delete messages | ||||||
outgoing message |
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The Onis 300 hangs up during | - 3 failed attempts to send a code | - Enter the correct code | ||||||
remote access | - duration is too long | - Manage the remote control quicker | ||||||
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The answer machine stops | - The memory is full | - Play & delete messages | ||||||
automatically | - Message exceeds 3 mn | - Messages must not exceed 3 mn | ||||||
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