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An “e-sticker” banner displaying information
appears on the TV display:
The TV is in [Sho p] mode. Remove the
e-sticker by setting t he TV to [Home] mode.
In the [Home] menu, select [Setup] >
[Advanced TV settings] > [Prefere nces] >
[Location] menu. It is necessary to sw itch the
TV to standby to ensur e that the TV exits
[Shop] mode com pletely.
Sound issues
There is picture but no sound from the TV:
Note
If no audio signal is detec ted, the TV •
automatically swi tches the audio out put off
— this does not indicate ma lfunction.
Check that all cables are p roperly •
connected.
Check that the volume is not set t o 0. •
Check that the sound is not mut ed. •
Check that the TV speake rs setting is on •
in the sound menu.
Check that the TV audio ou tput is •
connected to the audio inp ut on the
HDMI CEC enabled/Ea syLink-compliant
HTS device. Sound should b e heard from
the HTS speakers.
There is picture but sound quality is poor:
Check that the sound set tings are •
correctly set.
There is picture but sound comes from one
speaker only:
Verify that sound balance is s et to the center. •
Picture issues
The TV is on, but there is no picture:
Check that the antenna is pr operly •
connected to the TV.
Check that the correc t device is selected •
as the TV source.
There is sound but no picture:
Check that the picture s ettings are •
correctly set.
There is poor TV reception from an antenna
connection:
Check that the antenna is pr operly •
connected to the TV.
Loud speakers, unea rthed audio devices , •
neon lights, high build ings and other large
objects can inuence r eception quality.
If possible, try to imp rove the reception
quality by changing the an tenna direction
or moving devices away from the T V.
If reception on only one chan nel is poor, •
ne tune this channel.
There is poor picture quality from connected
devices:
Check that the devices are con nected •
properly.
Check that the picture s ettings are •
correctly set.
The TV did not save your picture settings:
Check that the TV locat ion is set to the •
home setting. This mode of fers you the
exibility to change and s ave settings.
The picture does not t the screen; it is too
big or too small:
Try using a different pic ture format. •
The picture position is incorrect:
Picture signals from s ome devices may •
not t the screen corre ctly. Check the
signal output of the devi ce.
The picture from broadcasts is scrambled:
You may need to use a Conditional •
Access Module to access content . Check
with your operator.
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