Philips BDS4221/00 user manual Appendix, Troubleshooting

Appendix

Troubleshooting

The following table lists possible problems and methods for remedy. Please refer to this table prior to contacting a service representative.

Symptom	Possible Cause		Remedy
No picture is displayed.	1.	The power cord is disconnected.	1.	Plug in the power cord.
	2.	The main power switch on the rear panel	2.	Put the main power switch on the ON
		is on the OFF position.		position.
	3.	The selected input has no connection.	3.	Connect the selected device to the
	4.	The monitor is in standby mode in RGB		monitor.
		mode.	4.	Press any key on your keyboard.
Poor picture or poor	1.	Electrical appliances, cars, motorcycles	1.	Move the monitor to another location to
sound.		or fluorescent lights may be nearby.		reduce interference.
Color is abnormal.	1.	The signal cable is not connected	1.	Make sure that the signal cable is
		properly.		attached firmly to the rear panel of the
				monitor.
Picture is distorted.	1.	The signal cable is not connected	1.	Make sure that the signal cable is
		properly.		attached firmly.
	2.	The input signal is not supported by the	2.	Check that the video signal source is
		monitor		supported by the monitor (refer to the
				specifications section).
Image doesn’t fill up the full	1.	If under RGB mode, the H-Size and V-	1.	Use the H-Size and V-Size options in
size of the screen.		Size settings are incorrectly set.		the PICTURE menu to adjust the size
				of the picture.
Sound with no picture.	1.	The signal cable is not connected	1.	Make sure that both video and sound
		properly.		inputs are correctly connected.
Picture with no sound.	1.	The signal cable is not connected	1.	Make sure that both video inputs and
		properly.		sound inputs are correctly connected.
	2.	Volume is turned all the way down.	2.	Use the volume adjustment buttons to
	3.	The sound is muted.		adjust sound.
			3.	Switch MUTE off using the MUTE
				button on the remote control.
The remote control buttons	1.	The remote control batteries are flat, or	1.	Change the batteries. Please note that
do not work.		incorrectly installed.		you must then reprogram the remote
	2.	The position of the selection switch does		control.
		not correspond to the selected selected	2	Put the selection switch on the correct
		input.		position.
Some picture elements do	1.	Some pixels of the plasma display may	1.	This monitor was manufactured using
not light up.		not turn on.		an extremely high level of technology;
				however, sometimes some pixels of
				the monitor may not display. This is
				not a malfuction.
After-Images can be seen	1.	A still picture was displayed for an	1.	Do not allow a still image to be
on the monitor after it has		extended period of time.		displayed for an extended period of
been powered off.				time as this can cause a permanent
(Examples of still pictures				after-image to remain on the screen.
include logos, video
games, computer images,
and images displayed in 4:
3 format)

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