Troubleshooting www.philips.com/support
Telephone troubleshooting
PROBLEMS
The icon 
does not scroll when the handset is placed on the base
No dialling tone
No ring tone
The icon 
does not appear
The icon 
is blinking
- Crackling on the line
The handset displays ‘not available’
-when attempting to add another handset to the base station
-when using a handset
Noise interference on your radio or television
Caller Line Identification (CLI) service does not work
A phonebook entry cannot be stored
54
CAUSES | SOLUTIONS |
- Bad battery contact | - Move the handset slightly |
- Dirty contact | - Clean the contact with a cloth |
- Battery is full | moistened with alcohol |
- No need to charge | |
- No power | - Check the connections. Reset |
| the phone : unplug and plug back |
| in the mains |
- Batteries are empty | - Charge the batteries at least |
| 24 hours |
- You are too far from the base station | - Move closer to the base |
| station |
- Wrong line cable | - Always use the line cable |
- Line adaptor (when needed) not | provided |
connected to the line cord | - Connect the line adaptor |
| (when needed) to the line cord |
- The ring tone is deactivated | - Increase the volume (page 38) |
- No mains power |
|
- Check connections | |
- The handset is too far from the | - Move closer to the base |
base station | station |
- Handset not registered to the |
|
- Register the handset to the | |
base station | base (page 43) |
- You are too far from the base | - Move closer to the base |
station | station |
- The base station is too close to |
|
electrical appliances, reinforced | - Move the base station to find a |
concrete walls or metal | better place (the higher the |
doorframes | better) |
- The procedure to add a handset | - Disconnect and connect the |
has failed, try again | base station power supply. |
- Maximum number of handsets (5) | - Remove and place back the |
has been reached | handset battery |
| - Follow the procedure to |
- Base station is already busy with | register a handset (page 43) |
- Unregister a handset | |
another handset | - Wait until it is available |
The DECT 623/627 base station or | Move the power pack or base |
mains power pack are too close to | station as far away as possible |
electrical appliances |
|
- The service is not activated | - Check your subscription with |
| your network operator |
The phonebook is full | Delete an entry to free memory |
Troubleshooting |
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